Open to opportunities

Oliver Laberinto

@oliverlaberinto

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Experienced technical support professional with a passion for customer service.

Zimbabwe

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What I'm looking for

I am looking for a role in a dynamic company that values customer service and offers opportunities for growth.

I am a dedicated technical support professional with over 7 years of experience in providing exceptional customer service and resolving technical issues. My journey began with a strong foundation in computer technology, which I complemented with a Bachelor of Science in Nursing. This unique combination has equipped me with the skills to troubleshoot and resolve software-related issues effectively.

Throughout my career, I have held various roles, including Technical Support Representative II at Telus Digital, where I assisted customers with password resets, email account setups, and troubleshooting software issues. My commitment to customer satisfaction drives me to provide remote assistance and optimize devices for better performance. I thrive in dynamic environments and am eager to contribute my expertise to a forward-thinking company.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative II

Current

Telus Digital

May 2021 - Present (4 years 1 month)

Assisted customers with password resets, installed and troubleshooted AOL programs, and set up email accounts on various third-party applications. Resolved email synchronization issues, troubleshooted IMAP and POP settings, and installed antivirus and maintenance tools to optimize customer devices.

Troubleshooting Technical Support Customer Service Billing Support Account Management

Customer Service Chat Support/Back Office Line Support

Teleperformance Inc.

Mar 2020 - Feb 2021 (11 months)

Categorized links on the website and provided content chat support. Addressed customer issues and provided effective solutions.

Customer Service Chat Support Problem Solving Content Management

Technical Support Representative

Hinduja Global Solutions Inc.

Jun 2016 - Aug 2019 (3 years 2 months)

Accepted incoming calls to address customer issues regarding brand products, primarily troubleshooting printers and projectors. Assisted with setting up printers and projectors to devices and troubleshooted connection issues.

Technical Support Troubleshooting Customer Service

Customer Sales Representative

S&R Membership Shopping

Jan 2013 - Dec 2014 (1 year 11 months)

Provided excellent customer service and assisted members with their shopping needs.

Customer Service Sales

Customer Sales Representative

Ace Hardware

Jan 2010 - Dec 2011 (1 year 11 months)

Provided excellent customer service and assisted members with their shopping.

Customer Service Sales Retail

Education

Degrees, certifications, and relevant coursework

Asian Institute Of Computer Studies

Computer Technology, Computer Technology

Studied Computer Technology at Asian Institute Of Computer Studies. Gained foundational knowledge and skills in various aspects of computer systems and applications.

Our Lady Of Guadalupe College

Bachelor Of Science In Nursing, Nursing

Completed a Bachelor of Science in Nursing at Our Lady Of Guadalupe College. Acquired comprehensive knowledge and practical skills in nursing care and health sciences.