Open to opportunities

Gideon Adu-Yeboah

@gideonadu-yeboah

Message

Entry-level IT Support and Cybersecurity graduate skilled in vendor risk and ServiceNow workflows.

United States

Message

What I'm looking for

I seek a Help Desk or IT Support role at a collaborative company where I can grow technical skills, work with ServiceNow, and progress toward cybersecurity certifications and responsibilities.

I am an entry-level IT Support and Cybersecurity graduate with hands-on experience supporting enterprise IT operations, vendor risk management, and ticketing workflows. I have a strong foundation in troubleshooting, documentation, compliance, and customer service.

During a Vendor Risk Management internship at Costco IT, I conducted third-party vendor risk assessments, reviewed audit reports (ISO 27001, SOC 2, HITRUST), and applied risk frameworks to prioritize issues. I helped develop a ServiceNow Standard Operating Procedure that improved consistency and turnaround for over 100 vendor issue submissions and participated in User Acceptance Testing for ServiceNow updates.

I bring exposure to regulatory and privacy standards (HIPAA, PCI, GDPR, CCPA), practical experience with Windows and macOS user-level support, and skills in SOP development, data analysis, and documentation. I am preparing for CompTIA Security+ and seeking a Help Desk or IT Support role to build technical expertise and advance toward a cybersecurity career.

Experience

Work history, roles, and key accomplishments

Current

Center Merchandise Stocker

Current

Costco Wholesale

Aug 2018 - Present (7 years 5 months)

Supported high-volume warehouse operations and member service, using inventory and sales data to maintain efficiency and accuracy while coordinating displays and task prioritization. Operated heavy machinery and adhered to safety procedures.

Customer Service Inventory Management Time Management Team Collaboration Safety Procedures

Vendor Risk Management Intern

Costco

May 2022 - Aug 2022 (3 months)

Conducted third-party vendor risk assessments and documented remediation activities, improving vendor risk visibility and ensuring compliance with standards like ISO 27001 and SOC 2. Developed a ServiceNow SOP and assisted UAT, improving consistency and turnaround for 100+ vendor issue submissions.

Vendor Assessment ServiceNow Risk Frameworks SOP Development UAT ISO 27001 SOC PCI GDPR CCPA Documentation

Education

Degrees, certifications, and relevant coursework

Georgia State University, J. Mack Robinson College of Business

Bachelor of Business Administration, Cybersecurity

Bachelor of Business Administration in Cybersecurity with coursework and projects focused on IT support, security frameworks, and compliance; degree completed December 2025.