Open to opportunities

Tyler Olrogge

@tylerolrogge

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Cybersecurity analyst focused on SOC operations, incident response, and infrastructure security.

United States

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What I'm looking for

I am seeking a hands-on cybersecurity role within a collaborative, 24/7 SOC or infrastructure team where I can apply incident response, monitoring, and data center security skills while advancing professional certifications.

I am a cybersecurity-focused IT professional with hands-on experience supporting enterprise data center operations, incident response, and end-user infrastructure in 24/7 environments. I have a proven ability to monitor critical systems, respond to escalated incidents, and maintain high availability across large-scale environments.

I combine a strong foundation in system troubleshooting, hardware and OS support, and operational security practices with formal cybersecurity education and industry certifications. I collaborate across infrastructure and operations teams to identify risks, improve response efficiency, and support organizational security objectives, contributing to measurable uptime and incident reduction accomplishments.

Experience

Work history, roles, and key accomplishments

Current

Cybersecurity Analyst

Current

NTT Data

Jan 2025 - Present (1 year)

Monitor mission-critical data center infrastructure and respond to escalated incidents within a 24/7 operations environment, contributing to 99.9% uptime and reducing unplanned hardware incidents by 25%.

Incident Response Data Center Operations Monitoring Escalations Physical Infrastructure Checks Log Analysis

IT Field Technician / Project Lead

NTT Data

Jan 2023 - Jan 2025 (2 years)

Managed high-volume technical support and led multiple IT projects, resolving 30–50 tickets daily with >98% SLA adherence and delivering 5+ large-scale projects that reduced deployment timelines by 20%.

Technical Support Project Management Ticketing Systems Mentoring SLA Management Deployment

Consultation Agent

Geek Squad

Jan 2023 - Jan 2025 (2 years)

Diagnosed and resolved customer hardware and software issues, maintaining customer satisfaction scores above 95% and reducing repeat service visits by 20%.

Customer Support Customer Satisfaction

IT Intern

NTT Data

Jan 2023 - Dec 2023 (11 months)

Supported daily IT operations by provisioning and imaging 150+ devices, improving inventory accuracy by 30% through asset tracking and documentation.

Imaging Asset Management Inventory Control Documentation

Sales Associate

Best Buy

Jan 2022 - Jan 2023 (1 year)

Assisted customers in selecting technology solutions and supported store operations, contributing to exceeding monthly sales targets by 15% and maintaining high service quality during peak periods.

Sales Customer Service Inventory Management Merchandising Consultative Selling Communication Retail Operations

Education

Degrees, certifications, and relevant coursework

Trocaire College

Associate of Applied Science, Cybersecurity

Completed an Associate of Applied Science in Cybersecurity with coursework and hands-on labs focused on security monitoring, incident response, and infrastructure security.