Looking for a job

Sierra Lance

@sierralance

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Customer service professional with 5+ years' experience and expertise in financial services and retail operations.

United States

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What I'm looking for

I seek a customer-focused role in banking or retail where I can apply cash-handling, lending support, and team-training skills while growing into greater responsibility.

I am a detail-oriented customer service professional with over five years of experience and two years in customer-facing banking. I consistently apply strong communication, cash-handling, and problem-solving skills to support members and customers effectively.

In my current role as a Financial Services Representative, I process payments, open accounts, handle consumer loan applications, and maintain accurate cash drawers while coordinating with internal teams to resolve member needs and maximize satisfaction.

I bring leadership experience from retail and food-service roles, including training staff, maintaining safety and quality controls, and streamlining workflows to improve service and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Financial Services Representative

Current

Community First Credit Union

Sep 2023 - Present (2 years 6 months)

Processed account openings, consumer loan applications, and payments while balancing cash drawers and ATMs; executed customer-identifying procedures and coordinated with departments to maximize member satisfaction.

Cash Handling Consumer Lending Customer Service Data Entry Cross Selling Communication

Shift Leader

Panda Express

Jun 2022 - Sep 2023 (1 year 3 months)

Supervised service line operations, trained staff, maintained food safety and temperature logs, and ensured dining and serving areas met health-code standards while sustaining continuous workflow.

Team Leadership Food Safety Training Workflow Management Customer Service

Housekeeper

Pisgah Labs

Jun 2020 - Jun 2022 (2 years)

Executed cleaning protocols including sweeping, mopping, dusting, waste removal and safety procedures to prevent product contamination and improved workflow to increase cleaning quality.

Waste Management Attention To Detail Workflow Optimization Time Management

Sales Associate

Sally Beauty Supply

Jul 2018 - Aug 2018 (1 month)

Operated POS, maintained sales floor presentation, advised customers on product selections, and performed daily closing and setup activities to support store readiness.

Retail Sales Merchandising Communication

Kitchen Aide

Pioneer College Caterers Inc.

Jun 2014 - Aug 2014 (2 months)

Prepped ingredients, maintained portion counts, served customers with attention to dietary requirements, and upheld cleanliness of serving and dining areas.

Food Preparation Portion Control Customer Service Time Management