Amairani Hernandez

AH

Open to opportunities

Amairani Hernandez

@amairanihernandez

Customer service professional delivering bilingual support in banking and retail with accurate care.

What I'm looking for

I’m seeking a remote Customer Service Representative, Virtual Receptionist, Administrative Assistant, or Client Support role where I can deliver bilingual support, manage schedules, resolve issues accurately, and protect confidentiality in a collaborative team.

I’m a bilingual (English/Spanish) customer service professional with over three years of experience across banking, financial services, and retail. I’m known for providing exceptional support through phone, email, and in-person interactions while handling confidential information with accuracy and professionalism.

In my current role as a Relationship Specialist at TDECU Credit Union, I build strong member relationships by providing personalized financial solutions, assisting with account maintenance and transactions, and recommending financial products. I resolve account concerns while ensuring compliance with banking policies and procedures, and I manage multiple priorities in fast-paced environments.

Previously, as a Member Service Representative, I supported a high volume of members daily, processed deposits and withdrawals, investigated and resolved account issues and fraud concerns, and maintained detailed member records. I also bring administrative and operational experience from cashier roles, with strengths in data entry, documentation, conflict resolution, and team collaboration.

Experience

Work history, roles, and key accomplishments

TU

Current

Relationship Specialist

Current

TDECU Credit Union

Jan 2026 - Present (6 months)

Provided personalized financial solutions and exceptional customer service by assisting members with account maintenance, transactions, and product recommendations. Resolved account concerns while maintaining compliance and accuracy with multiple priorities.

Customer Service Account Management Financial Services Compliance Transaction Support Confidentiality Member Experience

TU

Member Service Representative

TDECU Credit Union

Oct 2023 - Jan 2026 (2 years 3 months)

Assisted high volumes of members through in-person and telephone interactions, processing deposits, withdrawals, and account updates accurately. Investigated and resolved account issues, fraud concerns, and service requests while maintaining detailed member records and regulatory compliance.

Customer Service Phone Support Account Updates Transaction Processing Fraud Prevention Problem Solving Compliance

RO

Cashier / SalesAssociate

Sep 2023 - Oct 2023 (1 month)

Delivered efficient customer service in a fast-paced retail environment by processing cash and credit card transactions accurately. Assisted customers with merchandise selection and supported inventory organization and daily store operations.

Customer Service Cash Handling Credit Card Transactions Point of Sale Retail Operations

TP

Cashier / Customer ServiceAssociate

The Children's Place

Mar 2021 - Aug 2023 (2 years 5 months)

Provided customer support by processing purchases, returns, and exchanges accurately while resolving questions and concerns. Maintained organized merchandise displays and supported daily store operations to meet customer satisfaction goals.

Customer Service Cash Handling Returns and Exchanges Merchandise Display Support Retail Operations

Education

Degrees, certifications, and relevant coursework

TC

Tarrant County College

High School Diploma

Earned a High School Diploma from Tarrant County College, graduating in June 2023.

Tech stack

Software and tools used professionally

Microsoft Teams

Google Workspace

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