Open to opportunities

Gia Dumitriu

@giadumitriu

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Empathetic and customer-focused administrative professional with healthcare experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that values patient care, offers growth opportunities, and fosters a collaborative environment.

I am an empathetic and customer-focused administrative professional with over 7 years of experience supporting healthcare teams and patients in both NHS and private settings. My expertise lies in managing patient communications, appointment systems, and CRM platforms, including Salesforce, EMIS, and Zoho. I am dedicated to delivering outstanding patient experiences and supporting service success in dynamic, mission-led teams.

Currently, I serve as a Remote Clinical Operations Advisor at PillTime, where I provide clinical administrative support and ensure evidence-based healthcare solutions are offered. My role involves utilizing CRM systems to manage patient records while adhering to GDPR compliance. I consistently meet quality and productivity metrics, prioritizing patient needs and identifying operational improvement opportunities to enhance service delivery.

In addition to my professional experience, I am pursuing advanced levels in Nutrition and Dietetics, which complements my operational expertise and growing foundation in health support. I am committed to continuous learning and improvement, ensuring that I can contribute effectively to any healthcare team.

Experience

Work history, roles, and key accomplishments

Current

Remote Clinical Operations Advisor

Current

PillTime

May 2024 - Present (1 year 2 months)

Provided clinical administrative support, ensuring evidence-based healthcare solutions were offered. Utilised CRM systems (Salesforce, Zoho, Titan) to update, maintain, and manage patient records with full GDPR compliance.

Healthcare Administration Salesforce Zoho Titan GDPR Compliance Workflow Management

Patient Services Coordinator

Hillview Medical Centre (NHS)

Oct 2022 - Aug 2023 (10 months)

Managed high-volume patient communication, appointment scheduling, and triage using EMIS and Docman. Ensured accurate record-keeping, GDPR adherence, and confidentiality at all times.

Scheduling EMIs Docman GDPR Record keeping Administrative Support

Pharmacy Dispenser

Esher Central Pharmacy

Jan 2020 - Sep 2022 (2 years 8 months)

Dispensed prescriptions accurately, adhering to regulatory requirements. Counseled patients on medication usage, improving client retention rates by 15%.

Regulatory Compliance Patient Counseling Medication Management Confidentiality

Pharmacy Dispenser

Key Circle Pharmacy (Symons Medical Centre)

Oct 2016 - Sep 2019 (2 years 11 months)

Administered full cycle of prescription management, stock control, and monitored dosage systems (MDS). Oversaw medication delivery logistics for care homes, increasing service efficiency by 30% while maintaining compliance and customer satisfaction.

Stock Control Logistics Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Future Fit

Levels 3, 4, 5, Nutrition and Dietetics

Currently studying advanced levels in Nutrition and Dietetics, building a strong foundation in health support. This ongoing education complements operational expertise with specialized health knowledge.

Constantin Brâncoveanu University

Bachelor's Degree, Business and Services Management (Commerce & Tourism)

Completed a comprehensive program in Business and Services Management with a focus on Commerce and Tourism. Gained foundational knowledge in business operations and service delivery.

Ferdinand I College

Baccalaureate degree, Sociology, Psychology, English and French

Achieved a Baccalaureate degree with a focus on Sociology, Psychology, English, and French. Developed a strong interdisciplinary foundation in humanities and social sciences.