Ceyda H

Managed booking appointments for healthcare assessments and provided frontline customer support, assisting new customers with account registration and patient pathway information. Processed and sent invoices, maintained customer records, and served as the first point of contact for inquiries. Supported the rollout of an online prescription portal and handled customer complaints with empathy.

Utilized digital systems and tools for calendar bookings, email platforms, and data entry into reports. Provided practical assistance to volunteers, including reviewing cases, providing information, and training staff. Managed all support records using the CRM system and served as an initial point of contact for charity inquiries.

Provided customers with general information and wellbeing advice on preventing hearing loss, and updated patients' health records. Performed safe otoscopy procedures to remove ear wax and evaluate conditions. Managed customer complaints and provided prompt resolutions.

Encouraged pupils to interact with others and engage in activities led by teachers, using strategies to support their learning goals. Assisted with the development and implementation of individual behaviour plans and personal care plans.

Managed the nursery operations when management was absent, promoting the business and meeting sales targets. Prepared activities for children on inspection days and on a daily basis.

Currently pursuing a Bachelor of Science with Honours in Psychology with Counselling. Gaining a strong foundation in psychological theories, research methods, and therapeutic techniques relevant to counselling practice.

Grade: Pass

Completed a Level 3 Diploma for Children and Young People's Workforce. Acquired essential skills and knowledge for working effectively with children and young people in various care settings.

Grade: Pass

Achieved 8 GCSEs, demonstrating foundational knowledge across a range of subjects. Developed core academic skills and prepared for further education.