Arifa Jabbar

Played a key role in delivering the patient experience strategy, ensuring customers received first-class care and support through various communication channels while adhering to data protection and safeguarding policies. Ensured accurate recording of all patient interactions and outstanding requests, working towards a first-contact resolution.

Provided administrative services to Community Diabetes Specialist Nurses and Diabetes Education teams, ensuring timely and efficient completion of all tasks while adhering to data protection and confidentiality guidelines. Undertook accurate typing of medical correspondence, including sensitive terminology, and managed patient data using DocGen and RiO.

Managed a team of eight in the Patient Liaison Team, overseeing incoming calls and referrals, setting daily tasks, and ensuring their timely completion. Served as the main contact for patient complaints, both verbal and written, and ensured optimal utilization of Ophthalmology clinics.

Provided comprehensive support to elderly residents with dementia, assisting with personal care, daily routines, and maintaining a clean and comfortable environment. Developed strong teamwork and independent work skills while building rapport with residents.

Provided care and support to individuals with physical disabilities, gaining confidence in handling diverse situations. Developed a deeper understanding of various challenges faced by individuals with disabilities.

Operated as a self-employed sales representative, utilizing initiative to acquire new customers and achieve monthly sales targets. Managed orders and payments independently, ensuring timely and accurate processing for customer satisfaction.

Engaged in constant customer interaction through various communication channels, adapting communication styles to meet individual needs. Managed merchandising, ensuring correct display and in-date items, and utilized computer databases with confidence.

Worked temporarily on night shifts, focusing on packing deliveries and meeting strict deadlines. Consistently worked overtime to ensure timely completion of tasks, developing strong time management skills.

Began as a part-time personal assistant, transitioning to full-time as responsibilities grew. Managed calls, messages, filing, patient records, and payments, developing strong independent work and customer service skills.

Participated in a work experience program, working with different age groups and learning about child development stages. Supported staff with cleaning and other duties, gaining experience in teamwork and independence.

Grade: English Literature B, Religious Studies B, English Language C, Maths C, Science C, Photography C, ICT C

Completed secondary education with a focus on core subjects and arts. Achieved grades in English Literature, Religious Studies, English Language, Maths, Science, Photography, and ICT.