ACAntonio Marcello Crea
@antoniomarcellocrea
IT Support Specialist with extensive experience in infrastructure management.
ItalyWhat I'm looking for
I am an IT Support Specialist with a robust background in endpoint infrastructure support and IT management. Currently, I provide first-line support for a group of companies, diagnosing and troubleshooting technical issues while managing Microsoft 365 and Google Workspace environments. My experience includes creating knowledge bases and supporting various SaaS solutions, ensuring seamless operations across multiple platforms.
Previously, I served as an IT Manager, where I managed user accounts, maintained local datacenters, and supported corporate events. My career has been marked by a commitment to enhancing user experiences and optimizing IT processes, from managing Active Directory to overseeing hardware configurations. I thrive in dynamic environments and am dedicated to delivering high-quality IT support.
Experience
Work history, roles, and key accomplishments
Endpoint Infrastructure Support
Truvity
Feb 2024 - Present (1 year 3 months)
Provide first-line support via Zendesk for a group of companies. Diagnose and troubleshoot technical issues, including account setup and network configuration. Administrate Microsoft 365/Google Workspace and support various SaaS solutions. Create a knowledge base for users in Zendesk's Help Center.
IT Manager
Villa Sant'Andrea, A Belmond Hotel
Mar 2023 - Nov 2023 (8 months)
Managed user accounts in Active Directory and Microsoft Entra ID, prepared hardware using MDM Airwatch, maintained the local datacenter, and managed WiFi and firewall requests. Provided IT support for corporate events.
Service Desk Agent
Proconsul Group
Nov 2021 - Jan 2023 (1 year 2 months)
Provided L2 Identity and Application support, created new users in Active Directory, managed shared folders and mailboxes, and was involved in a migration to Office 365. Utilized Service Now for ticketing services.
IT Specialist
NewGuardsGroup Spa
Mar 2020 - May 2021 (1 year 2 months)
Provided on-site and remote retail support, configured infrastructure, network, POS systems, and audio systems. Managed user accounts and permissions via Active Directory.
IT Support Technician
SnapperSrl
Jul 2018 - Feb 2020 (1 year 7 months)
Provided end-user support for Prada S.p.A, managing hardware changes, software installations, and printer configurations. Supported corporate events and managed Active Directory.
Customer Support Agent
TeleperformanceHellas
Dec 2016 - Jul 2018 (1 year 7 months)
Delivered service and support to end-users for Microsoft products, diagnosing and resolving technical issues via remote connection. Provided information and processed inquiries.
Helpdesk Technician
BBCTechnologies
Jul 2011 - Sep 2016 (5 years 2 months)
Managed inquiries regarding IPOS software and hardware issues, handled ticketing, and performed root cause analysis. Configured virtual machines using Microsoft SQL Management Studio.
Education
Degrees, certifications, and relevant coursework
Istituto d'Istruzione Superiore F. Severi
Perito informatico, Informatica
2001 - 2006
Studied computer science, focusing on various aspects of information technology and programming. Developed foundational skills in computing and technical support.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Social media
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