I've provided technical support across multiple regions.
My work included supporting internal MSC operations.
@yuriiantosca
I provide technical support across multiple regions.
I've provided technical support across multiple regions.
My work included supporting internal MSC operations.
Work history, roles, and key accomplishments
Nexsoft S.p.A.
Nov 2022 - Nov 2022 (0 months)
Service Desk Quality Lead for MSC Cruises
Nexsoft S.p.A.
Jan 2021 - Nov 2022 (1 year 10 months)
Service Desk Agent for MSC Cruises
M.A.C. s.r.l.
Dec 2016 - Dec 2020 (4 years)
I was a Service Desk Agent for multiple big companies.
Degrees, certifications, and relevant coursework
Bachelor of Modern Languages, Modern Languages
2009 - 2015
Grade: 110/110 with honors
Software and tools used professionally
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