ACAlessio Castigione
@alessiocastigione
IT support specialist skilled in troubleshooting and customer care.
ItalyWhat I'm looking for
Sono un professionista IT con esperienza pratica nell'assistenza agli utenti e nella risoluzione di problemi hardware e software; ho lavorato due anni in ambito IT in contesti produttivi dove ho gestito terminali e supportato colleghi con approccio empatico e orientato al cliente.
Ho una formazione tecnica in Informatica e Telecomunicazioni integrata da qualifiche amministrative e competenze in pacchetto Office, comunicazione e gestione documentale; cerco opportunità per crescere ulteriormente nel settore IT, specializzarmi e contribuire come punto di riferimento affidabile per gli utenti.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Boglioli Servizi
Nov 2021 - Oct 2023 (1 year 11 months)
Provided IT user support and maintained terminals used in production processes, resolving hardware and software issues to minimize downtime over a two-year tenure.
IT Student (Evening Program)
ITIS Castelli
Sep 2020 - Sep 2023 (3 years)
Attended evening technical course in Informatics and Telecommunications, covering networking, systems and telecom fundamentals before leaving to begin professional work.
Education
Degrees, certifications, and relevant coursework
IeFP V. Capirola
Qualifica da segretario d'azienda, Administrative Support
2017 - 2018
Obtained a qualification as Operatore amministrativo segretariale with training on Microsoft Office and document flow management.
CFP Canossa
Hospitality / Customer Service
2015 - 2018
Completed a two-year Sala-Bar course focusing on customer communication techniques and service skills.
ITIS Blaise Pascal
Information Technology
Attended ITIS Blaise Pascal for two years, acquiring foundational concepts in information technology.
ITIS Castelli (serale)
Diploma Istituto Tecnico, Informatics and Telecommunications
2020 - 2023
Evening student in Informatica e Telecomunicazioni from September 2020 until leaving studies due to starting work.
Availability
Location
ItalyAuthorized to work in
Job categories
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