Ghie Remigio
@ghieremigio
Customer-focused BPO professional skilled in support and appointment setting.
PhilippinesWhat I'm looking for
I am a customer-focused BPO professional with over a decade of experience in email/chat support, inbound/outbound call handling, and appointment setting. I have consistently met performance targets while using CRM systems, documenting support interactions, and advocating for customers to improve service and retention.
I hold technical and vocational certifications including NTTC Trainer credentials and multiple NC II qualifications in housekeeping, front office, travel service, and PC operations. I seek a dynamic role where I can leverage my communication, organizational skills, and proven customer-service track record to contribute to team success and operational excellence.
Experience
Work history, roles, and key accomplishments
Appointment Setter
HQI Marketing Services
Jan 2025 - Jun 2025 (5 months)
Managed high volume inbound/outbound calls and utilized CRM to track leads, consistently meeting or exceeding weekly and monthly appointment-setting targets.
Email/Chat Support Level 2
Lyft IBEX
Jul 2018 - Dec 2024 (6 years 5 months)
Provided personalized, timely email and chat support to Lyft drivers and passengers, documented contacts in centralized systems, and recommended product improvements based on user feedback.
Customer Service/Sales Representative
IBEX Global Philippines
Oct 2014 - Jul 2018 (3 years 9 months)
Handled high-volume customer inquiries for AT&T/DirecTV, processed service orders, recommended plans to improve retention, and executed upsell strategies to meet sales targets.
Outbound Telemarketer
Teleforce Asia Inc.
Jul 2012 - Oct 2014 (2 years 3 months)
Contacted prospects to present products/services, closed sales or routed leads to field teams, maintained accurate customer records, and met sales quotas through persistent outreach.
Education
Degrees, certifications, and relevant coursework
Lycee d'Regis Marie College
Bachelor of Science, Office Administration
2010 - 2011
Completed studies in BS Office Administration, graduating in the 2010–2011 academic year.
GOTEC International Business School
Associate, Office Administration
Completed an Associate degree in Office Administration, graduated in 2006.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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