Open to opportunities

GHEM User

@ghemuser

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Customer support and chat moderator skilled in data entry.

Philippines

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What I'm looking for

I seek a customer-facing role involving chat moderation, ticket support, or content review where I can apply my attention to detail, improve user experience, and grow within a collaborative, service-oriented team.

I am a results-driven customer support specialist and chat moderator with broad experience in chat moderation, customer service, media analysis, transcription, and security operations. I consistently deliver exceptional support to ticket purchasers, resolve issues promptly, and foster positive online communities.

My background includes serving as a chat moderator and transcriptionist, a Customer Service Representative for ticketing platforms, and a Media Analyst performing content review and summaries. I have hands-on experience with surveillance operations, CCTV monitoring, and security protocol support.

I bring strong digital literacy, attention to detail, effective communication, and teamwork to every role, and I am committed to maintaining trust with clients while enhancing user experiences and ensuring safe, respectful online environments.

Experience

Work history, roles, and key accomplishments

Current

Chat & Email Support

Current

Freelancer

Oct 2020 - Present (5 years 2 months)

Provide chat moderation and email customer support for online communities, ensuring guidelines compliance and resolving user issues to maintain a positive user experience.

Chat Moderation Email Support Customer Service Community Management Conflict Resolution Ticketing Written Communication Empathy

Customer Service Representative

LizardBear Tasking Inc.

Mar 2017 - Mar 2020 (3 years)

Provided ticketing support for customers purchasing event tickets, resolving ticket-related issues promptly and professionally to maintain customer satisfaction.

Customer Support Ticketing Systems Phone Support CRM Multitasking Customer Satisfaction Communication

Security Personnel

Glocke Security Systems Inc.

Oct 2012 - Feb 2015 (2 years 4 months)

Operated CCTV and monitored live surveillance feeds, maintained incident logs, and assisted in developing security protocols while coordinating with emergency services as needed.

CCTV Surveillance Surveillance Security Protocols Emergency Coordination Attention To Detail Observational Skills Teamwork

Media Analyst

MediaMax Online

Jan 2009 - Jan 2010 (1 year)

Downloaded and reviewed US publications to identify client mentions and produced concise summaries highlighting relevance to client stories and media coverage.

Research Attention To Detail Reporting Time Management