Gerrilane Douglas
@gerrilanedouglas
Medical appointment scheduler at a clinic using eClinicalWorks; previously interpreted medical, legal, and business conversations.
GuatemalaWhat I'm looking for
I currently schedule medical appointments, manage patient registration and data entry, and organize daily calendars using eClinicalWorks and Microsoft Office. I also respond to inquiries and support an organized, professional patient experience.
From 2024 to March 2026, I interpreted remotely and in person across medical, legal, business, educational, and customer service settings. My experience includes medical terminology, telehealth platforms, and maintaining HIPAA and confidentiality standards.
Experience
Work history, roles, and key accomplishments
Medical Appointment Scheduler
Unknown
Mar 2026 - Present (7 months)
Schedules and coordinates medical appointments, manages patient registration and data entry, and optimizes daily calendars using EMR eClinicalWorks and Microsoft Office.
Professional Interpreter
Unknown
Jan 2024 - Mar 2026 (2 years 2 months)
Provided real-time, accurate interpretation in medical, legal, business, and general settings, ensuring HIPAA compliance and bridging linguistic and cultural gaps.
Customer Service and Support Representative
Jan 2022 - Dec 2023 (1 year 11 months)
Provided omni-channel customer support for Uber Eats and Telus Mobility, handling 100+ weekly interactions and managing order processing, returns, and exchanges.
Resolved 80% of Tier-1 escalation tickets, diagnosed hardware/software issues via phone, chat, and remote desktop tools, and documented system bugs for engineering.
Assisted 30+ daily customers with account inquiries, transaction disputes, and digital banking guidance using Alnova, Salesforce, and Zendesk.
Customer Service Representative and Collector
Nearsol
Jun 2016 - Jun 2017 (1 year)
Contacted customers regarding overdue accounts, negotiated payment plans, and managed account disputes while ensuring regulatory compliance.
Education
Degrees, certifications, and relevant coursework
International Chamber of Commerce (CAMCOP-CCI)
Workshop, Excel Data Management & Pivot Tables
Excel Data Management & Pivot Tables Workshop from the International Chamber of Commerce.
Coassemble
Training, Hot Topic Expert Training
Hot Topic Expert Training from Coassemble.
Propio LS
Remote Healthcare Interpreter Certification, Medical Terminology, Anatomy, and Physiology
Remote Healthcare Interpreter Certification covering medical terminology, anatomy, and physiology.
Virtual Latinos Academy
Clio Manage Certification, Legal Practice Management
Clio Manage Certification from Virtual Latinos Academy.
Virtual Latinos Academy
ChatGPT Prompt Master, ChatGPT Prompt Engineering
ChatGPT Prompt Master certification from Virtual Latinos Academy.
Universidad de San Carlos de Guatemala
Bachelor of Arts, Spanish Language, Hispanic Literature, and High School Teaching
Bachelor of Arts in Spanish Language, Hispanic Literature, and High School Teaching Degree from Universidad de San Carlos de Guatemala.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
Job categories
Skills
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