Gerardo De Leon
@gerardodeleon
Bilingual professional offering interpretation & technical support expertise. Seeking remote tech support/interpretation/customer support roles
What I'm looking for
I’m a bilingual (Spanish-English) IT Support and Interpretation Specialist, focused on remote technical support, device troubleshooting, and dependable communication across cultures. I configure and support mobile devices (phones, tablets, smartwatches), manage cellular plans, and resolve connectivity and setup issues.
In my recent role as a bilingual interpreter, I provide real-time English-Spanish interpretation for medical communications, with an emphasis on medical accuracy and confidentiality. That experience strengthened my ability to stay precise under pressure while maintaining trust in sensitive environments.
Across customer-facing technical support roles, I supported set up and troubleshooting for phones, tablets, and smartwatches, handled voicemail and network configuration issues, and guided users through connectivity, billing, and general questions. I’m especially motivated by opportunities in remote IT/device support and similar bilingual work where clear communication and fast, practical problem-solving make the difference.
Experience
Work history, roles, and key accomplishments
Bilingual Medical Interpreter
ICC BPO (Equiti)
Apr 2024 - Sep 2025 (1 year 5 months)
Provided real-time English-Spanish interpretation for medical communications remotely. Ensured accuracy and confidentiality during all interpreted sessions.
Home Warranty Representative
The Office Gurus (Choice Home Warranty)
Nov 2021 - Feb 2023 (1 year 3 months)
Managed warranty claims and provided technical support for home systems and appliances remotely. Assisted a diverse client base using advanced English communication to resolve claim needs.
Advanced Technical Support Specialist
Teleperformance El Salvador
Nov 2020 - Nov 2021 (1 year)
Supported setup and troubleshooting for phones, tablets, and smartwatches for AT&T customers. Managed cellular plans and resolved voicemail and network configuration issues in English and Spanish.
Customer Service & Tech Support
TELUS (Koodo)
Jun 2019 - Jul 2020 (1 year 1 month)
Provided basic technical support and customer assistance for mobile devices on-site. Helped users with device setup, configuration, connectivity issues, billing, and general inquiries.
Professional Cook
Royal Caribbean Group
Oct 2018 - Feb 2019 (4 months)
Prepared meals for an international clientele and fellow crew members aboard the cruise ship Rhapsody of the Seas. Maintained high standards of food safety and quality while working in buffet operations.
Education
Degrees, certifications, and relevant coursework
Marist Brothers Private School “Liceo Saint Luis”
High School Degree, High School
Completed high school education at Marist Brothers Private School “Liceo Saint Luis”.
Academia Panamericana de Arte Culinario “APAC”
Professional Cook, Culinary Arts
Completed training in culinary arts as a professional cook at Academia Panamericana de Arte Culinario “APAC”.
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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