Looking for a job

Gerardo De Leon

@gerardodeleon

Bilingual professional offering interpretation & technical support expertise. Seeking remote tech support/interpretation/customer support roles

Guatemala

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What I'm looking for

I’m currently seeking remote opportunities in IT/device support, interpretation roles, and similar positions—where I can combine device troubleshooting, mobile support, and bilingual communication to help users reliably and professionally.

I’m a bilingual (Spanish-English) IT Support and Interpretation Specialist, focused on remote technical support, device troubleshooting, and dependable communication across cultures. I configure and support mobile devices (phones, tablets, smartwatches), manage cellular plans, and resolve connectivity and setup issues.

In my recent role as a bilingual interpreter, I provide real-time English-Spanish interpretation for medical communications, with an emphasis on medical accuracy and confidentiality. That experience strengthened my ability to stay precise under pressure while maintaining trust in sensitive environments.

Across customer-facing technical support roles, I supported set up and troubleshooting for phones, tablets, and smartwatches, handled voicemail and network configuration issues, and guided users through connectivity, billing, and general questions. I’m especially motivated by opportunities in remote IT/device support and similar bilingual work where clear communication and fast, practical problem-solving make the difference.

Experience

Work history, roles, and key accomplishments

Bilingual Medical Interpreter

ICC BPO (Equiti)

Apr 2024 - Sep 2025 (1 year 5 months)

Provided real-time English-Spanish interpretation for medical communications remotely. Ensured accuracy and confidentiality during all interpreted sessions.

Medical Interpreting English Spanish Translation Confidentiality Cross Cultural Communication

Home Warranty Representative

The Office Gurus (Choice Home Warranty)

Nov 2021 - Feb 2023 (1 year 3 months)

Managed warranty claims and provided technical support for home systems and appliances remotely. Assisted a diverse client base using advanced English communication to resolve claim needs.

Technical Troubleshooting Remote Customer Support Client Communication Confidentiality Customer Service

Advanced Technical Support Specialist

Teleperformance El Salvador

Nov 2020 - Nov 2021 (1 year)

Supported setup and troubleshooting for phones, tablets, and smartwatches for AT&T customers. Managed cellular plans and resolved voicemail and network configuration issues in English and Spanish.

Smartwatch Support Cellular Plan Administration Voicemail Support Custom Network Configurations Bilingual Customer Support Customer Satisfaction

Customer Service & Tech Support

TELUS (Koodo)

Jun 2019 - Jul 2020 (1 year 1 month)

Provided basic technical support and customer assistance for mobile devices on-site. Helped users with device setup, configuration, connectivity issues, billing, and general inquiries.

Mobile Device Setup Connectivity Issues Technical Customer Support Customer Service Billing Support Configuration

Professional Cook

Royal Caribbean Group

Oct 2018 - Feb 2019 (4 months)

Prepared meals for an international clientele and fellow crew members aboard the cruise ship Rhapsody of the Seas. Maintained high standards of food safety and quality while working in buffet operations.

Food Preparation Food Safety Quality Control Buffet Service Kitchen operations Team Coordination