Rebeca Javier

I’m a detail-oriented bilingual professional with experience managing documentation, maintaining accurate records, verifying information, updating databases, and supporting customers in remote environments. I handle confidential healthcare information while documenting case activity, ensuring data accuracy, and communicating professionally with customers and healthcare providers.

In my Customer Service Representative role at Alorica Guatemala (2022–2023, 2024–2025), I managed approximately 85 customer cases per day while maintaining productivity and quality standards, updated records and case information with accuracy in Zendesk, and documented interactions following company procedures. As a Medical Video Interpreter (English–Spanish) (2024–2025), I facilitated accurate communication between healthcare providers and patients in sensitive situations, bringing empathy, professionalism, and exceptional attention to detail to every conversation and healthcare documentation task.