Open to opportunities

Liam Pineda

@liampineda

Message

Bilingual Legal Intake and Interpretation professional delivering empathetic, accurate support.

Guatemala

Message

What I'm looking for

I’m looking for a role supporting personal-injury legal intake through bilingual empathy, urgency, and disciplined qualification. I’ll manage time-critical conversations and accurate CRM documentation while working full-time remote during U.S. business hours.

I’m a bilingual English-Spanish customer service and legal/medical interpretation professional with 2+ years of experience supporting sensitive, time-critical conversations in remote environments. I provide real-time interpretation for legal and medical discussions while preserving intent, terminology, tone, and confidentiality—maintaining neutrality, professionalism, and a calm caller experience.

I also handle high-volume inbound inquiries with active listening, de-escalation, and empathetic discovery to guide callers to a clear next step. I document accurately in CRM systems, supported by Salesforce, HubSpot, and Zendesk, and I’m prepared to support personal-injury prospects with empathy, urgency, and disciplined qualification during U.S. business hours.

Experience

Work history, roles, and key accomplishments

Current

Legal and Medical Interpreter

Current

Lionbridge Interpreter Services

Oct 2023 - Present (2 years 9 months)

Provided real-time English-Spanish interpretation for legal, medical, and customer conversations while preserving intent, terminology, tone, and confidentiality. Followed structured remote workflows to support sensitive, time-critical interactions with neutrality and professionalism.

English Spanish Interpretation Legal Interpretation Medical Interpretation Confidentiality High Attention Communication Active Listening De escalation

Customer Service Specialist

Teleperformance

Jan 2023 - Dec 2024 (1 year 11 months)

Handled high-volume inbound customer inquiries by using active listening to identify needs, de-escalate concerns, and guide callers to clear next steps. Accurately documented contact details, issue summaries, and outcomes while maintaining process compliance and professional communication.

Inbound Customer Support Active Listening De escalation Case Detail Accuracy Process Compliance Professional communication Sales Oriented Customer Guidance

Sales & Data Entry Intern

Edoo SA

Sep 2023 - Nov 2023 (2 months)

Updated customer and lead records in CRM systems with a focus on completeness, follow-up status, and data accuracy. Supported sales outreach and maintained an actionable pipeline by organizing leads and performing administrative tracking and coordination.

CRM Data Entry Sales Outreach Excel Administrative Tracking

Sales and Data Entry Intern

Edoo SA

Sep 2023 - Nov 2023 (2 months)

Updated customer and lead records in CRM systems with a focus on completeness, follow-up status, and data accuracy. Supported sales outreach and maintained an organized, actionable pipeline using Excel and routine reporting workflows.

CRM Data Entry Sales Support Excel Lead Follow Up Administrative Coordination Pipeline Management Reporting