JxviFhyton User

I’m a bilingual VA/EA (EN/ES · C2) helping U.S. and Canadian founders buy back 10+ hours a week by owning their inbox, calendar, and operations remotely from Guatemala. I bring high-empathy, structured thinking to every client interaction—built from real account and client communication work.

In my Remote Medical Interpreter role, I delivered real-time bilingual medical interpretation (EN/ES) for U.S.-based patients and English-speaking physicians. I maintained 100% accuracy on clinical terminology across 20+ calls per shift, sustaining zero accuracy complaints across 400+ interpreted medical PROFILE sessions in a zero-tolerance environment.

Previously at Capgemini (ODP Business Solutions), I served as a B2B Collections & Account Management Specialist, managing 80–100 business accounts per week. I coordinated weekly, multi-party communications in English, tracked invoice status, updated CRM records, and resolved payment disputes—operating fully independently with zero accuracy complaints.

My work focused on measurable outcomes: I reduced outstanding client balances by an estimated 15–20% month-over-month through structured outreach cadences, account discrepancy research, and timely escalation to senior stakeholders. I’m confident in 100% async, work-from-home operations, and I’m U.S. & Canadian client-ready without micromanagement.