Gerard Benaiges Capella

Managed hotel reservations using Global Distribution Systems (Amadeus, Sabre, Galileo, Worldspan) and UNIX-based applications. Coordinated onboarding of new properties into GDS platforms and maintained negotiated rates.

Planned and organized personalized travel itineraries based on client preferences and budgets. Advised customers on destinations, flights, accommodation, and travel services.

Assisted the Human Resources department in promoting employee health and well-being initiatives. Supported the organization of health and wellness activities and coordinated internal well-being programs.

Provided excellent customer service by assisting guests and resolving enquiries. Managed admissions, ticket validation, and access control while operating attractions safely.

Welcomed visitors and provided information about golf facilities and services. Supported golfers as a caddie and ensured a positive experience through operational support.

Uploaded and maintained camping accommodation information within the company's mobile application. Ensured accuracy and consistency of campsite details and services.

Completed a course in Reception and Customer Service in Accommodation Establishments in 2020.

Completed an Introduction to Business Management course via FutureLearn in 2020.

Completed a Digital Skills and Social Media course via FutureLearn in 2020.

Bachelor's Degree in Tourism from Universitat Rovira i Virgili, completed in 2020.