Mohamed Ibrahim
@mohamedibrahim16
Client Relationship Manager in B2B travel, resolving booking disputes and VIP requests at WebBeds.
LuxembourgWhat I'm looking for
At WebBeds / Lots of Hotels (Webjet), I handled travel-agent escalations across more than 20 countries, including missing reservations, booking mismatches and last-minute changes. I checked booking records against hotel data to establish what went wrong, then negotiated with hotel teams to keep guests in place and resolve charges.
I’ve also supported major travel-agent accounts and arranged short-notice travel for VIP clients from the GCC. I’m now looking for a client relationship or account management role in travel or mobility.
Experience
Work history, roles, and key accomplishments
Career Break
Relocation, Family and Training
Jan 2020 - Present (6 years 9 months)
Took a career break to relocate with family and care for children. Used the time to obtain Scrum Master and Microsoft 365 certifications.
Corporate Travel Agent
IACE Travel
Sep 2019 - May 2020 (8 months)
Booked flights and hotels in Sabre for more than 40 corporate accounts, including Mitsubishi and Hitachi. Managed changes, cancellations, and refunds, and created step-by-step guides for common booking-system issues.
Handled live escalations from travel agents in over 20 countries, resolving booking mismatches and disputes. Negotiated with hotel teams to prevent relocations and worked with sales on key accounts, while arranging VIP services for GCC clients.
Reservations Specialist
Viceroy Yas Hotel
Jan 2010 - Dec 2012 (2 years 11 months)
Managed reservations and rates in Opera PMS and handled VIP bookings during the Formula 1 Grand Prix. Recognized as Employee of the Month three times.
Started at the front desk and advanced to running the hotel overnight, handling guest and booking issues independently.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft 365 Fundamentals (MS-900), Microsoft 365
Earned the Microsoft 365 Fundamentals (MS-900) certification in 2023.
Scrum Alliance
Certified Scrum Master (CSM), Scrum
Earned the Certified Scrum Master (CSM) certification in 2023.
High Institute for Tourism and Hotels (King Marriott)
Bachelor of Science, Tourism Studies
Earned a Bachelor of Science in Tourism Studies from the High Institute for Tourism and Hotels (King Marriott) in Alexandria.
Tech stack
Software and tools used professionally
Availability
Location
LuxembourgAuthorized to work in
Salary expectations
Social media
Job categories
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