Laurie LOQUES

-Gestion de projet ISO27001Securite SMSI: Mise en place et obtention certification 2025 (PSSI, SMSI, PCA/PRA...), gestion parc informatique
-Gestion de projet ISO9001Qualité: Mise en place et obtention certification 2024.
-Gestion comptabilité : Suivi hebdomadaire dépenses /règlements clients/saisie écritures comptables/gestion amortissements /lettrage, intégration banque/relances clients / gestio

Compute data to complete payrolls for 26 clients (~500 employees) including French Embassy & French Consulates, bi-weekly and monthly.
•Take care of French processes like URSAFF, IRCANTEC and DADS…
•Set up tax return organization creating processes, templates, follow up spreadsheets…
•Organize the payroll department setting up alerts, reminders, and folders with the aim to spend more time with

-Prepare company to FDA inspection
-Translate all company templates to new graphic identity (About 500 documents)
-File tree reorganization
-Communication and coordination with all departments.

•Deliver 5* service.
•Maximize room revenue using all sales opportunities when handling enquiries; i.e. up-selling and cross-selling (Record month for occupancy twice) to meet budget targets.
•Load rate codes and ensure all rates, close-out dates is correct on all in-house computer systems, online booking systems and third party websites.
•Train and supervise employees.
•Understand contract rates

•Provide continuous, high quality support to President/CEO.
•Coordinate schedule, appointments and travel arrangements (Visas, Passports …).
•Create powerful and convincing Power Point presentations.
•Setup database on Access for all the company products.
•Take dictation and minutes.

•Organize CEO international business trips with complex itineraries in US, Latin America.
•Work closely with director.
•Create Excel tables to follow up businesses with clients.
•Prepare and send written correspondence to clients, suppliers all over the world in English and Spanish.
•Screen phone calls, enquiries and requests, and handle them when appropriate. Often corresponding on behalf of the

•Check in/out, train new employees, resolve guests’ complaints…

•Take reservations for Theme Parks (Accommodation, Train, Flights....)
•Customize trips according to client requests.

•Personally and frequently verify that guests are receiving the best possible service.
•Constantly strive to please all guests that he may come into contact.
•Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence.
•Maintain an atmosphere of tranquility at the Front Desk.
•Give subordinates frequent feedback on their perfo

•Run daily credit card transactions through a settlement process.
•Compile and run statistical reports for all departments.
•Follow up hotel procedures, check arrivals of the day, invoices, groups.
•Generate automated accounting reports for the manager's review.
•Run the computer back-up systems
•Train 6 new receptionists, night auditor and trainee on night shifts.
•Verify revenue from all sources

•Engage each guest as a unique individual and listen attentively to their requests
•Greet guests in a friendly and professional manner according to hotel’ standards.
•Anticipate and address guest’s service need.
•Make reservations over the phone and in person ensuring all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies.

-Welcome Guests
-Check in/check out
-Tourism information
-Security
-Procedures

Intership as Press Agent

Take Care of children living with the family.
New York, Portland, Atlanta

Communication, Administration, Computer, Executive support, solve company problems...

Translation French-English/English-French, Marketing, Business, International Business, History, Society