Open to opportunities

geraldine portinto

@geraldineportinto

Message

I resolve complex healthcare coverage issues and support efficient remote property operations.

Philippines

Message

What I'm looking for

I'm looking for a role where I can resolve complex customer or healthcare operations issues, maintain accurate documentation, and contribute to quality, reporting, and cross-functional process improvements.

I've supported healthcare members and providers at ResultsCX, resolving insurance eligibility, benefits, claims, billing, authorization, and coverage-escalation concerns while maintaining accurate HIPAA-compliant documentation.

Across specialized escalation, quality assurance, and real-time workforce assignments, I've researched root causes, audited calls using NICE and Calabrio, monitored queues and staffing with NICE and XCELYS, and produced operational reports. I also managed 34 property listings for Elite Property London, coordinating bookings, pricing, invoices, and sales reporting across OTA platforms and Zeevou.

Experience

Work history, roles, and key accomplishments

Assistant Property Manager

Elite Property London

Feb 2026 - May 2026 (3 months)

Managed 34 property listings across multiple OTA platforms, ensuring accurate availability and consistent performance. Responded to guest inquiries, coordinated bookings, updated pricing, and prepared invoices and sales reports.

OTA Slack Spreadsheets Property Management Invoicing Sales Reporting