Open to opportunities

Jeanness Joven

@jeannessjoven

Message

I resolve customer, guest, and medical claims issues across healthcare, hospitality, and telecommunications.

Philippines

Message

What I'm looking for

I'm looking for a customer support, guest experience, virtual assistant, or medical claims appeals role where I can use my experience in issue resolution, documentation, CRM systems, and reliable customer operations.

I've supported medical claims appeals at Interface Billing Solutions, preparing underpayment appeals, following up with insurance payers, and maintaining accurate status records. At Cozy Suites, I managed guest communications across Airbnb, Booking.com, phone, email, and chat while coordinating reservations and issue resolution.

Across iQor, ResultsCX, and Alorica, I've handled billing, devices, account inquiries, payments, disputes, collections, and agent coaching. I bring 11+ years of customer operations experience grounded in clear documentation, compliance, and dependable support.

Experience

Work history, roles, and key accomplishments

Medical Claims Appeals Specialist

Interface Billing Solutions

Apr 2026 - Jun 2026 (2 months)

Prepared and submitted appeals for underpaid medical claims, followed up with insurance payers to maximize reimbursements, and maintained accurate documentation and appeal status records.

Documentation Insurance Follow Up Revenue Cycle Support

Education

Degrees, certifications, and relevant coursework

Philippine State College of Aeronautics

Associate in Aircraft Maintenance Technology, Aircraft Maintenance Technology

Pursued an Associate degree in Aircraft Maintenance Technology, gaining technical knowledge and practical skills in aircraft systems and maintenance procedures.