Mary Jane Gerondio

I am an enthusiastic Customer Service Representative with over 7 years of hands-on experience delivering exceptional support across phone and chat channels. I specialize in technical troubleshooting, billing support, scheduling, and accurate data entry using tools like Google Sheets.

In my most recent role in technical support, I coordinated technician appointments, troubleshot issues remotely, and maintained detailed records to improve service delivery and user satisfaction. Previously, I addressed customer and delivery partner concerns for UberEATS and managed non-emergency medical transportation logistics with meticulous documentation.

I resolved billing inquiries and processed payments for AT&T accounts, ensuring accuracy and enhancing customer relationships through timely, professional support. My strengths include problem-solving, multitasking, and adapting quickly to new tools and processes.

I am eager to contribute my communication skills, operational efficiency, and commitment to excellent customer experiences to a dynamic team focused on service quality and continuous improvement.