Open to opportunities

Genevieve Ihedoro

@genevieveihedoro

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Dedicated customer support specialist with a passion for client satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities in a supportive environment.

I am a highly motivated and results-driven professional with a strong passion for customer care and comfort. My experience as a Customer Support Specialist at Markaiz has equipped me with the skills to manage bookings, communicate effectively with clients, and gather feedback to enhance customer satisfaction. I thrive in dynamic environments and am committed to fostering positive interactions to ensure a smooth experience for all clients.

In addition to my customer support experience, I have interned at the State Hospital in Abeokuta, where I honed my clinical evaluation skills and gained hands-on experience in the fabrication of prosthetic devices. My academic journey culminated in a B.Sc. with Second Class Honours from the Federal University of Technology Owerri, where I was recognized as the Best Graduating Student in my department. I am eager to leverage my diverse skill set and leadership experience to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Markaiz

Oct 2022 - Present (2 years 8 months)

Managed and processed bookings, providing accurate information about services, availability, and cost. Communicated with customers via phone, email, and live chat, handling multiple requests at once. Provided excellent customer service, fostering positive interactions and ensuring a smooth experience for all clients.

Gmail Live Chat Microsoft Teams Google Meet Skype Zoom

Prosthetic and Orthotic Intern

State Hospital Abeokuta

Oct 2023 - Present (1 year 8 months)

Performed patient clinical evaluations and fabricated prosthetic devices. Obtained, compiled, and recorded patient medical data, including health history, progress notes, and results of physical examinations. Trained patients on the use of their devices and managed clientele relations.

Clinical Evaluation Prosthetics Data Management

Administrative Assistant

Emcare Hub

Jan 2022 - Present (3 years 5 months)

Scheduled appointments, managed calendars, and handled customer requests efficiently. Ensured timely follow-ups, improving customer retention and satisfaction. Developed strong communication skills through handling various customer concerns.

Scheduling Calendar Management Customer Retention Communication Skills

Education

Degrees, certifications, and relevant coursework

Federal University of Technology Owerri

B.Sc (Second Class Honours; Upper Division), Prosthetics and Orthotics

Grade: Second Class Honours; Upper Division

Activities and societies: Course Representative (Class of 2021) Department of Prosthetics and Orthotics 2019-2023

Completed a Bachelor of Science degree with Second Class Honours, Upper Division. Recognized as the Best Graduating Student in the Department of Prosthetics and Orthotics.