Open to opportunities

Mira User

@mirauser1

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Highly skilled customer support representative with 3 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer support representative with over three years of experience in delivering exceptional service. My passion for customer satisfaction drives me to excel in my role, ensuring that every client interaction is positive and productive. I have a proven track record of improving service delivery, which has resulted in a significant increase in positive customer feedback.

Throughout my career, I have honed my skills in leveraging various CRM tools such as HubSpot, Freshdesk, and Zendesk to enhance customer relationships. My strong interpersonal skills and integrity allow me to empathize with customers, effectively resolving their issues and fostering loyalty. I am committed to upholding company objectives while continuously seeking opportunities for professional growth and development.

Experience

Work history, roles, and key accomplishments

Dental Technologist

State Specialist Hospital

Feb 2023 - Feb 2024 (1 year)

Conducted clinical evaluations and administered treatments while fabricating oral prosthetics. Maintained accurate records of materials used and ensured high-quality patient care.

Clinical Evaluation Prosthetics Patient Care Problem Solving Communication

Front Desk Officer

Aaron’s Place Apartments

Feb 2020 - Nov 2022 (2 years 9 months)

Managed customer inquiries and complaints through phone and live chat, ensuring high levels of customer satisfaction. Organized documentation and scheduled staff meetings, demonstrating strong interpersonal skills and problem-solving abilities.

Problem Solving Empathy Communication

Customer Attendant

De – Dove Supermart

Dec 2018 - Jan 2020 (1 year 1 month)

Provided excellent customer service by engaging with customers and addressing their needs. Planned company events and developed strong customer relationships to enhance business reputation.

Customer Service Communication Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

Federal College of Dental Technology & Therapy

Higher National Diploma, Dental Technology

2015 - 2018

Completed a Higher National Diploma (HND) in Dental Technology, focusing on clinical evaluations, diagnosis, and treatment administration in dental care.