Chinnyee Amadi

Managed 180-250 inbound and outbound telephone inquiries daily, documenting accurately on CRM systems. Qualified prospects based on client criteria and transferred high-quality leads to sales teams.

Responded to client inquiries via telephone, email, and written correspondence, ensuring timely and accurate resolutions. Increased customer satisfaction to 90% in 2023 and reactivated 40% of dormant accounts in six months.

Taught Junior Secondary classes in Basic Science and assisted students and staff with technical challenges. Organized workshops and maintained lab resources, ensuring safe and efficient use.

Ensured optimal fabrication of prostheses according to patient specifications and assisted in sourcing materials. Participated in ward rounds and patient rehabilitation in physiotherapy and occupational therapy.

Completed Virtual/Executive Assistant training at Career Crafters Academy in 2025.

Bachelor of Technology in Prosthetics and Orthotics from Federal University of Technology, Owerri, completed in 2018.