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Chinwe Racheal

@chinweracheal

Customer Support Specialist at ORTHOEX Nigeria Ltd, supporting 60 key accounts and resolving customer issues through to resolution.

Nigeria

Message

At ORTHOEX Nigeria Ltd, I respond to customer inquiries by email, phone, and messaging, investigate concerns, and follow up to make sure outstanding issues are addressed.

I support a portfolio of 60 key accounts, maintain accurate CRM records, and prepare activity reports. I also use Microsoft Excel to organize customer and sales information and monitor performance against KPIs.

Earlier, I supported client communication and research at Inland Royal Consulting, coordinated 18 volunteers with Voluntary Services Overseas (VSO), and assisted with patient intake and records at Lagos University Teaching Hospital. I’ve worked remotely for most of my current role and am comfortable supporting customers across international working hours.

Experience

Work history, roles, and key accomplishments

Current

Sales / Key Accounts Manager

Current

ORTHOEX Nigeria Ltd

Jun 2018 - Present (8 years 4 months)

Managed customer inquiries and support for a portfolio of 60 key accounts, resolving issues and maintaining CRM records. Prepared daily and weekly activity reports and coordinated meetings using Google Calendar and Time-Tree.

Customer Support CRM Management Excel Google Calendar TimeTree Email Communication Escalation Management Follow up Remote Work

Graduate Trainee

Inland Royal Consulting

Aug 2017 - May 2018 (9 months)

Supported client communication, research, and project coordination. Conducted surveys to identify client needs and contributed to project documentation and planning.

Client Communication Research Project Coordination Documentation

Volunteer Coordinator

Voluntary Services Overseas (VSO)

Jun 2016 - Jul 2017 (1 year 1 month)

Coordinated 18 volunteers across multiple locations, managing schedules and communication. Worked remotely with parents, teachers, and community leaders, providing clear and empathetic communication.

Volunteer coordination Communication Skills Scheduling Remote Work

Sales Representative

ORTHOEX Nigeria Ltd

Sep 2015 - May 2016 (8 months)

Communicated with prospective and existing customers regarding biomedical and orthopedic products, handling inquiries and complaints. Followed up with customers by phone and other channels to maintain engagement.

Client Communication Complaint Resolution Follow up Product Knowledge

Industrial Trainee

Lagos University Teaching Hospital

Jul 2014 - Dec 2014 (5 months)

Assisted with patient intake, administrative support, and accurate record keeping. Communicated empathetically with patients and maintained confidentiality while collating reports.

Patient Intake Record keeping Confidentiality Communication Skills