At LemFi, I handle customer inquiries through Zendesk and resolve 90% of issues at first contact. My work improved customer satisfaction scores by 35% and reduced repeat complaints by 28%.
As a Customer Experience/Sales Ambassador at Sterling Bank, I supported customers with account services and transactions across phone, email, and chat. I promoted banking products, guided customers toward suitable financial products, and helped increase customer uptake by 25%.
At Bullaugen Technology Ltd, I responded to product and service inquiries, managed orders, and recommended products. My post-sale follow-ups increased repeat purchases and upselling success by 67%.
Across these roles, I’ve used CRM and support systems to document cases, follow up on unresolved issues, and contribute to service improvements. I also worked as a Transaction Trainee (Teller) at Sterling Bank, an Administrative Assistant (NYSC) at Kingstars Group of Schools, and a Laboratory Pathologist Intern (I.T) at NIPRD.
