Open to opportunities

Geina Dawson

@geinadawson

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Dynamic IT Help Desk Support professional with 13 years of experience.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and offers opportunities for professional growth.

I am an IT Help Desk Support professional with over 13 years of experience in providing technical support and troubleshooting for diverse systems. My proficiency in managing Microsoft 365, Windows Server, and hardware/software for both PCs and Macs has allowed me to lead Help Desk operations effectively, resolving issues for over 60 clients while enhancing user satisfaction.

Throughout my career, I have successfully overseen the implementation and management of POS systems, optimized transaction efficiency, and delivered comprehensive smartphone support for various devices. My experience includes directing Help Desk operations, resolving tier 1 to tier 3 support challenges, and administering server support across different versions of Windows Server. I am eager to leverage my strong problem-solving skills and support expertise to contribute effectively to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

IT Manager

Krua Thai Cuisine

Mar 2017 - Dec 2024 (7 years 9 months)

Oversaw the implementation and management of POS systems, optimizing transaction efficiency. Provided robust support for Microsoft 365, including Exchange, Windows Server, and Mac OSX environments.

Exchange Windows Server Mac OSX Iphone)Android Microsoft Surface

Support Specialist

Bryan Vincent Associates

Jun 2011 - Mar 2017 (5 years 9 months)

Directed Help Desk operations, addressing a spectrum of software and hardware issues to improve client satisfaction. Resolved tier 1, tier 2, and tier 3 support challenges, ensuring timely and effective solutions.

Help Desk Tier 1 Support Windows Server Virus Removal

Manager, End Users Support

Clifton Gunderson LLP

Sep 2006 - May 2011 (4 years 8 months)

Supervised the Internal Technology Help Desk, improving response times and user satisfaction. Provided technical support for a variety of software and hardware issues, enhancing operational performance.

Help Desk Technical Support Active Directory

Executive Director

Dove Academy College Preparatory

Aug 2004 - Jun 2006 (1 year 10 months)

Supervised a diverse staff of over 30 members, fostering a collaborative work environment. Oversaw the academic and administrative management of over 300 students, ensuring their success.

Staff Supervision Administrative Management Database Administration

Technology Coordinator

Dove Academy College Preparatory

Aug 2001 - Jun 2006 (4 years 10 months)

Conceptualized and implemented a network infrastructure for over 250 computers, promoting efficient communication. Installed and configured Windows 2000 and 2003 servers along with XP operating systems, enhancing system reliability.