Farbod Ziaee
@farbodziaee
IT Manager with expertise in system administration and cybersecurity.
United StatesWhat I'm looking for
I am an IT Manager and System Administrator with a strong background in cybersecurity and system management. With a Master’s degree in Information Technology and a focus on Cyber Security, I have developed a comprehensive skill set that includes managing IT policies, budgeting, and providing technical support to over 170 users globally.
Throughout my career, I have successfully managed helpdesk operations, performed maintenance activities, and resolved complex hardware and software issues. My experience spans various industries, where I have implemented solutions using tools such as O365, Jira, and AWS. I take pride in my ability to diagnose and troubleshoot problems efficiently, ensuring minimal downtime and optimal performance for all users.
My commitment to continuous learning and professional development is evident through my involvement in organizations like the Management Information System Association and my pursuit of AWS certification. I am passionate about leveraging technology to improve business processes and enhance user experiences.
Experience
Work history, roles, and key accomplishments
IT Manager/System Administrator
Provivi
Feb 2022 - Present (3 years 4 months)
Managed IT operations for a global team of over 170 users, overseeing helpdesk support, system maintenance, and technical assistance. Administered various systems including O365, Jira, and Datto, while also managing SharePoint migrations and SQL server configurations.
IT Specialist / System Engineer
Primary Medical Group
Aug 2020 - Jan 2022 (1 year 5 months)
Provided technical support for over 160 users, managing helpdesk operations and resolving hardware and software issues. Administered GSuite and implemented various network configurations including firewalls and VPNs.
IT Specialist / System Engineer
ForwardLine Financial
Sep 2018 - Apr 2020 (1 year 7 months)
Managed helpdesk support for over 150 users, automating onboarding processes and setting up network devices for new offices. Administered systems like Office 365 and Salesforce while monitoring server performance.
Help Desk / System Administrator
Intelligent IT
Feb 2017 - May 2018 (1 year 3 months)
Provided remote and local support for users, resolving software and technical issues. Conducted hardware upgrades and performed data backups to prevent data loss.
Education
Degrees, certifications, and relevant coursework
KUKennesaw State University
Master of Information Technology, Cyber Security
2019 - 2021
Grade: 4.0
Completed a Master of Information Technology with a focus on Cyber Security, covering advanced topics in IT security and management.
CNCalifornia State University, Northridge
Bachelor of Science, Computer Science
2014 - 2018
Grade: 3.30
Earned a Bachelor of Science in Computer Science with a minor in Graphic Design, focusing on IT and web engineering courses.
University of Applied Science
Associate of Science, Computer Science
2010 - 2012
Achieved an Associate of Science in Computer Science, laying the foundation for further studies in information technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Skills
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