Open to opportunities

Deborah Etiredjere

@deborahetiredjere

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Reliable customer service professional with over 3 years of experience.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values teamwork, and enhances customer satisfaction.

I am a dedicated customer service professional with over three years of experience in various roles, including my current position as a Customer Service Agent at Axa-Mansard Insurance Plc. My journey in customer service has equipped me with the skills to resolve complaints effectively and promote conflict resolution, ensuring customer satisfaction at every interaction.

Throughout my career, I have demonstrated exceptional communication and analytical skills, allowing me to motivate team members and address challenges efficiently. My experience spans from scheduling appointments in a medical setting to managing customer inquiries in a corporate environment, showcasing my adaptability and commitment to providing outstanding service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Axa-Mansard Insurance Plc.

Sep 2023 - Present (1 year 9 months)

Currently serving as a Customer Service Agent, responsible for handling inbound and outbound calls, assisting customers with queries, and ensuring satisfaction. I maintain customer records and escalate complaints as necessary.

Customer Service Communication CRM Systems Problem Solving Database Management Conflict Resolution Time Management Microsoft Office Teamwork

Medical Customer Service Representative

Help Laboratories and Check-Up Centre

Mar 2021 - Aug 2023 (2 years 5 months)

Worked as a Medical Customer Service Representative, scheduling appointments, presenting products, and maintaining relationships with patients. Ensured timely delivery of laboratory results and excellent after-sales service.

Customer Service Scheduling Communication Relationship Management Sales Problem Solving Teamwork Time Management Microsoft Office

Front Desk/Billing Officer

Life-Link Fertility Clinic

Oct 2020 - Feb 2021 (4 months)

Served as Front Desk/Billing Officer, responsible for patient data management, appointment bookings, and billing reminders. Ensured effective communication with patients regarding test results and payments.

Billing Customer Service Data Management Communication Time Management Microsoft Office Teamwork

Administrative Assistant

Christ Reigns Business Centre

Apr 2014 - Feb 2015 (10 months)

Worked as an Administrative Assistant, performing office duties, training new staff, and maintaining financial records. Assisted in customer relations and ensured smooth operations.

Administrative Support Customer Service Training Communication Time Management Microsoft Office Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Science, Microbiology

2015 - 2020

Studied Microbiology, focusing on the study of microorganisms, their impact on humans, animals, plants, and the environment. Developed analytical skills and a strong foundation in laboratory techniques and research methodologies.