Deborah Etiredjere
@deborahetiredjere
Reliable customer service professional with over 3 years of experience.
What I'm looking for
I am a dedicated customer service professional with over three years of experience in various roles, including my current position as a Customer Service Agent at Axa-Mansard Insurance Plc. My journey in customer service has equipped me with the skills to resolve complaints effectively and promote conflict resolution, ensuring customer satisfaction at every interaction.
Throughout my career, I have demonstrated exceptional communication and analytical skills, allowing me to motivate team members and address challenges efficiently. My experience spans from scheduling appointments in a medical setting to managing customer inquiries in a corporate environment, showcasing my adaptability and commitment to providing outstanding service.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Axa-Mansard Insurance Plc.
Sep 2023 - Present (1 year 9 months)
Currently serving as a Customer Service Agent, responsible for handling inbound and outbound calls, assisting customers with queries, and ensuring satisfaction. I maintain customer records and escalate complaints as necessary.
Medical Customer Service Representative
Help Laboratories and Check-Up Centre
Mar 2021 - Aug 2023 (2 years 5 months)
Worked as a Medical Customer Service Representative, scheduling appointments, presenting products, and maintaining relationships with patients. Ensured timely delivery of laboratory results and excellent after-sales service.
Front Desk/Billing Officer
Life-Link Fertility Clinic
Oct 2020 - Feb 2021 (4 months)
Served as Front Desk/Billing Officer, responsible for patient data management, appointment bookings, and billing reminders. Ensured effective communication with patients regarding test results and payments.
Administrative Assistant
Christ Reigns Business Centre
Apr 2014 - Feb 2015 (10 months)
Worked as an Administrative Assistant, performing office duties, training new staff, and maintaining financial records. Assisted in customer relations and ensured smooth operations.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Microbiology
2015 - 2020
Studied Microbiology, focusing on the study of microorganisms, their impact on humans, animals, plants, and the environment. Developed analytical skills and a strong foundation in laboratory techniques and research methodologies.
Availability
Location
Authorized to work in
Job categories
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