Open to opportunities

Gbemisola Oladunjoye

@gbemisolaoladunjoye

Message

Motivated customer service and administrative professional with strong CRM and organizational skills.

Nigeria

Message

What I'm looking for

I am seeking customer service or administrative roles where I can apply CRM expertise, strong communication, and organizational skills to support operations and contribute to team success.

I am a motivated and flexible graduate with hands-on experience in customer service, administrative support, and lead generation, skilled at using CRM tools such as HubSpot and Freshdesk to manage customer profiles, track service requests, and maintain accurate lead records. I have supported daily operations in remote and in-person roles, resolved customer complaints, organized events, and produced reports while maintaining confidentiality and attention to detail.

My background includes quality control internship experience, familiarity with Google Workspace, and training in automation tools like Zapier; I bring strong communication, problem-solving, and time-management skills to support teams and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

LAHOSE Group

Jul 2024 - May 2025 (10 months)

Provided exceptional remote customer service, resolving complaints and coordinating cross-department solutions while managing customer profiles and tracking service requests in CRM systems.

Customer Service CRM Freshdesk Complaint Resolution Customer Feedback Remote Support Data Entry Communication

Administrative Assistant

Agbor Technical College

Jul 2023 - Jun 2024 (11 months)

Managed and updated confidential student and staff records, organized events and meetings, and prepared reports and official documents to maintain smooth administrative operations.

Records Management Event Coordination Reporting Office Administration Inventory Management Google Workspace Confidentiality

Lead Generation Specialist

Stratpal Limited

Jan 2023 - Jun 2024 (1 year 5 months)

Generated and maintained manual leads and CRM records, collaborated with sales teams to follow up and negotiate, and built client relationships to support pipeline growth.

Lead Generation CRM HubSpot Data Management Client Relations Spreadsheet Management Lead Follow Up

Quality Control Intern

Jawa International Limited

Jan 2019 - Dec 2019 (11 months)

Conducted quality control testing of materials and products, recorded and analyzed test data, supported equipment calibration, and maintained lab safety and inventory records.

Quality Control Laboratory Testing Data Analysis Equipment Calibration Inventory Management

Education

Degrees, certifications, and relevant coursework

Ekiti State University

Bachelor of Science, Biochemistry

Completed a Bachelor of Science in Biochemistry, graduating in March 2023 with coursework and practicals focused on biochemical principles and laboratory techniques.