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Blessing Edidiong Joshua

@blessingdidi

Customer service professional focused on calm, accurate client support and conflict resolution in fast-paced environments.

Nigeria

Message

What I'm looking for

I’m looking for a customer service role in a fast-paced environment where I can resolve inquiries and conflicts, keep accurate records, and improve processes—while growing with a team that values professionalism and efficient service delivery.

I’m a customer-focused service professional with experience supporting clients in fast-paced environments. I handle customer inquiries across face-to-face, chat, phone, and email channels, and I stay calm under pressure while keeping records accurate through proactive follow-ups.

In my roles, I’ve coordinated schedules and on-site logistics for smooth operations, resolved complaints and recurring issues by identifying patterns, and maintained precise client information in CRM systems. I also bring analytical experience from my Research & Documentation internship, where I consolidated and analyzed research data to produce actionable reports.

Experience

Work history, roles, and key accomplishments

Research & Documentation Assistant

NIOMR

Feb 2022 - Jul 2023 (1 year 5 months)

Collected, consolidated, and analyzed research data to produce actionable reports and support experiments with accurate documentation. Collaborated with team members to meet project timelines.

Research & Data Analysis Data Consolidation Report Writing Experiment Support Team Collaboration Project Coordination Time Management Problem Solving