Favour Ake

I am a dedicated customer service representative with over five years' experience providing high-quality support across phone, email, and in-person channels. I prioritize clear communication, efficient issue resolution, and maintaining accurate records to ensure positive customer experiences.

My professional background includes appointment scheduling, dispatch coordination, and managing customer intake processes while using CRM systems like Pipedrive and HubSpot. I consistently improved response times and service efficiency through organization and proactive follow-ups.

I am proficient with customer support platforms such as Zendesk and Intercom, and with productivity tools including Microsoft Office and Google Workspace. I reliably handle multiple requests daily while maintaining accuracy and professionalism.

I am available for fully remote customer service roles across US, UK, and Australian time zones and welcome opportunities where I can contribute to workflow improvements and strong customer satisfaction.