Open to opportunities

Adedoyin Divine

@adedoyindivine

Detail-oriented customer support freelancer pursuing entry-level remote roles through clear communication and first-contact resolution.

Nigeria

Message

What I'm looking for

I’m looking for an entry-level remote Customer Service or Support role where my strong communication skills and service-first mindset can drive team and customer success—while I’m trained and supported to grow long-term.

I’m a detail-oriented undergraduate English student with people-focused customer interaction experience across phone, chat, and messaging platforms. I deliver clear, professional communication under pressure, using active listening and conflict de-escalation to resolve issues quickly.

As a freelance Customer Support Representative, I handled 20+ customer inquiries weekly and maintained a 100% follow-up completion rate through accurate written records and reliable follow-up management. I’m a fast learner who’s ready to work with CRM tools (Zendesk, Salesforce-ready) and grow long-term within a service-first customer support team.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Self-Employed

Jan 2023 - Present (3 years 6 months)

Handled 20+ customer inquiries weekly via phone and messaging platforms, resolving issues on first contact with clear, patient guidance. Facilitated communication between buyers and sellers and maintained accurate records, achieving a 100% follow-up completion rate.

Customer Support Inbound Outbound Calls Complaint Resolution Active Listening Google Workspace Basic CRM Awareness Data Entry

Current

Academic & Administrative Support

Current

Lagos State University (LASU)

Sep 2022 - Present (3 years 10 months)

Coordinated group project communication for teams of 5–10 students, ensuring deadlines and deliverables were met. Conducted research, organized information, and drafted/proofread academic documents to strengthen precision in written communication.

Coordination Research Proofreading Academic Documentation Support

Education

Degrees, certifications, and relevant coursework

Lagos State University (LASU)

Bachelor of Arts, English Language & Literature

Activities and societies: Active participant in group coordination and academic presentation activities.

Undergraduate B.A. in English Language & Literature at Lagos State University (LASU), expected to graduate in 2027, with coursework including linguistics, technical writing, communication theory, and research methods.