Open to opportunities

Desmond Selasi User

@desmondselasiuser

I coach customer service teams, resolve escalations, and improve customer experiences across BPO and financial services.

Ghana

Message

What I'm looking for

I'm looking for a customer service or team support role where I can coach frontline staff, resolve escalations, improve customer experience, and help teams meet performance targets.

I've supported customer service operations at Ubiquity Ghana, Teleperformance Ghana, and Webhelp Ghana, handling enquiries, sharing product information, and turning dissatisfied customers into satisfied ones.

As a Mentor at Webhelp Ghana, I coached new advisors on best-practice processes and issue-resolution techniques. I handled escalated calls and manager requests, provided real-time floor support, and helped experienced agents improve against team KPIs.

My financial-services background includes sales roles at StarLife Assurance, Enterprise Life, and Bayport Financial Services, where I advised clients on insurance and loan products and supported claims and client records.

I've also contributed finance and administrative support at the National Pensions Regulatory Authority, including bank reconciliations, accounts payable on SAGE ERP 300, payment-voucher pre-audits, and stock reconciliation.

Experience

Work history, roles, and key accomplishments

Mentor

Webhelp Ghana

Sep 2023 - Jan 2024 (4 months)

Coached and guided new customer service advisors on best-practice processes and issue-resolution techniques. Handled escalated calls and manager call requests, resolving complex customer issues directly.

Coaching Escalation Handling Customer Service Performance Improvement