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@beatricevialaalberta
Enthusiastic customer service professional with strong communication skills.
I am an enthusiastic and customer-focused professional with over two years of experience in customer service, advertising, and teaching. My journey has equipped me with the ability to handle diverse client needs while ensuring excellent service and maintaining a positive attitude. I am passionate about customer service roles and pride myself on my strong communication, problem-solving, and leadership skills.
During my tenure at Glicolife, I excelled as a Customer Service and Sales Executive, where I provided exceptional service by addressing client needs and developing an in-depth knowledge of our products. I maintained high ethical standards, ensuring trust and transparency with clients. My experience at Starlife Assurance further honed my skills in prospecting and engaging potential clients, delivering tailored insurance solutions that met their needs.
I am now seeking to leverage my expertise in customer relations and hospitality in a Customer Service role, where I can contribute to a team that values excellent service and client satisfaction.
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Work history, roles, and key accomplishments
Glicolife
Jan 2019 - Present (6 years 10 months)
Provided excellent customer service by addressing client needs and queries professionally. Developed in-depth knowledge of Glico Life products to offer tailored solutions.
StarlifeAssurance
Jan 2019 - Present (6 years 10 months)
Prospected and engaged potential clients, offering them suitable insurance solutions. Delivered exceptional customer service by assisting clients with their policy needs.
Degrees, certifications, and relevant coursework
Diploma in Insurance, Insurance
Completed a diploma program focused on insurance principles and practices.
Diploma in Customer Service, Customer Service
Undertook a diploma in customer service, enhancing skills in client relations and service delivery.
Software and tools used professionally
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