Open to opportunities

Megha George

@meghageorge

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Support Engineer with nearly 7 years of experience.

India

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What I'm looking for

I am looking for a role that promotes professional growth and allows me to leverage my technical support skills.

I am a Customer Support Engineer with over 7 years of experience in providing technical support and troubleshooting complex issues in fast-paced environments. My expertise lies in managing customer relationships, resolving technical problems, and enhancing support processes. I have a proven track record of improving customer satisfaction and streamlining operations through effective problem-solving and communication skills.

In my current role at Kaseya Software Solutions, I provide comprehensive support for various products, including VSA and Passly. I have successfully reduced response times and developed strong relationships with key clients, ensuring their technical concerns are addressed promptly. My experience also includes working with SQL databases, troubleshooting integration issues, and collaborating with cross-functional teams to enhance service delivery.

I am eager to work in an environment that fosters professional growth and success, where I can effectively utilize my skills and knowledge to contribute to the organization's objectives.

Experience

Work history, roles, and key accomplishments

Product/ Application Support Engineer

Kaseya Software Solutions Pvt Ltd

Jun 2021 - Mar 2024 (2 years 9 months)

Provided comprehensive support to Kaseya clients using VSA, Passly, and KaseyaOne products. Led diagnosis and resolution of complex user issues, improved customer satisfaction, and collaborated with cross-functional teams. Developed strong client relationships and created documentation to enhance service delivery.

Windows Server Linux SQL Zendesk Kaseya VSA Problem Solving Customer Relationship Management Documentation Team Collaboration Time Management

Project Editor

SPi Technologies

May 2018 - Sep 2019 (1 year 4 months)

Worked as an individual contributor with authors and editors to publish journals and reference works. Managed SQL queries for information retrieval and maintained client relationships to secure more projects.

SQL Client Relationship Management Project Management Communication Time Management

Process Advisor

Barclays

Jan 2017 - Apr 2018 (1 year 3 months)

Performed transactions related to position creation and amendments in SAP for employees globally. Managed submission emails and ensured accurate updates of cost centers and IPC codes.

SAP Email Communication Data Entry Time Management

AS3 Programmer

Netaxis IT Solutions

Apr 2014 - Apr 2015 (1 year)

Created online video games for computers and mobile phones using AS3 coding language. Responsible for the conception and execution of game development.

AS3 Game Development Programming Problem Solving

Education

Degrees, certifications, and relevant coursework

Anna University

Bachelor of Engineering, Computer Science

Grade: 6.88

Completed a Bachelor of Engineering in Computer Science, focusing on various aspects of computer science engineering including programming, algorithms, and system design.