Roopa Mirajkar Ashok

With over 11 years of experience as a Customer Success Manager, I specialize in leading support engineer teams, significantly reducing customer churn by 10% and enhancing operational efficiency. My expertise lies in providing AI-driven solutions, team leadership, and CRM proficiency, which have allowed me to streamline processes and deliver exceptional customer satisfaction.

In my recent role as a Support Team Lead at Awesome Motive, I successfully implemented automated prioritization strategies that reduced ticket response times and improved team training. My proactive engagement strategies have not only improved customer experiences but also contributed to a notable increase in customer retention rates. I am passionate about mentoring team members and fostering a culture of continuous improvement.

Throughout my career, I have demonstrated a strong ability to adapt and innovate, utilizing AI tools to automate repetitive tasks and enhance service delivery. I am committed to achieving operational excellence and ensuring that customer needs are met with the highest standards of service.