suvam pradhan

With over 7 years of experience in core support and client onboarding, I have successfully resolved more than 5000 critical and high-priority tickets while onboarding over 50 high-net-worth individuals. My journey has been marked by a commitment to exceptional customer service and a drive to enhance client satisfaction through proactive engagement and tailored solutions.

Currently serving as a Senior Customer Success Manager at Dentira Tech Pvt Ltd, I act as the primary point of contact for customers during their onboarding process, ensuring a seamless experience. My role involves conducting comprehensive product demonstrations and training sessions, which have significantly improved customer understanding and adoption of our solutions. I collaborate closely with cross-functional teams to address client needs effectively, contributing to organizational growth and fostering long-term client loyalty.

Previously, I held various technical support roles where I honed my problem-solving skills and developed a keen understanding of customer needs. My experience includes managing complex technical issues, documenting customer inquiries, and collaborating with engineering teams for continuous improvement. I am passionate about leveraging my skills to drive customer success and enhance user experiences.