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Anirudh Mishra

@anirudhmishra

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Experienced Senior Technical Support Engineer with a focus on customer satisfaction.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a driven and experienced Senior Technical Support Engineer with over 6 years in the IT industry. My proven track record includes providing exceptional technical support to clients and resolving complex technical issues. I am skilled in troubleshooting, problem-solving, and customer service, with a keen eye for detail and a strong ability to communicate technical concepts to non-technical individuals.

At Celcius Logistics Solutions Pvt Ltd, I managed and resolved technical issues for software and hardware systems while collaborating with cross-functional teams to ensure efficient operations. My efforts in implementing process improvements and conducting training sessions for new team members have significantly enhanced team efficiency and customer satisfaction.

In my previous roles, I have consistently resolved customer complaints within agreed-upon time frames and maintained a professional demeanor while assisting clients. I am passionate about leveraging my technical expertise to improve customer experiences and drive operational success.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

Celcius Logistics Solutions Pvt Ltd

Feb 2023 - Present (2 years 3 months)

As a Senior Technical Support Engineer, I provided technical support and troubleshooting for software and hardware systems, collaborated with cross-functional teams to resolve complex issues, and conducted training sessions for new team members.

Technical Support Troubleshooting Customer Service Problem Solving Analytical Thinking Documentation Process Improvement Team Collaboration

Technical Support Engineer

InfoBeans Technologies Limited

Feb 2022 - Jan 2023 (11 months)

Responsible for providing technical support to clients, troubleshooting software and hardware issues, and maintaining customer satisfaction through timely solutions. Developed technical documentation and conducted training sessions.

Technical Support Troubleshooting Customer Service Problem Solving Documentation Team Collaboration Customer Satisfaction Training

Customer Support Associate

Conneqt Business Solution

Nov 2019 - Nov 2020 (1 year)

Provided exceptional customer service through various channels, resolved complaints and inquiries efficiently while maintaining a positive demeanor.

Customer Service Communication Problem Solving Time Management Team Collaboration

Senior Business Development Executive

DestiniGo World Multiservices Private Limited

Nov 2019 - Nov 2020 (1 year)

Drove growth and expanded the client base by developing strategic plans, conducting market research, and building relationships with key stakeholders.

Business Development Market Research Strategic Planning Marketing Strategies

Customer Support Associate

Teleperformance India

Oct 2018 - Oct 2019 (1 year)

Assisted customers with product inquiries, resolved complaints, and maintained accurate records of interactions while collaborating with teams to improve satisfaction.

Customer Service Troubleshooting Team Collaboration Communication

Education

Degrees, certifications, and relevant coursework

Sri Aurobindo Institute Of Technology

Bachelor of Engineering, Computer Science

2012 - 2018

Grade: 6.22

Bachelor of Engineering in Computer Science with a CGPA of 6.22. Developed skills in software and hardware troubleshooting, collaborating with cross-functional teams to resolve complex technical issues.

Tagore Vidhya Niketan

Higher Secondary, Science

2011 - 2012

Grade: 56.5%

Completed Higher Secondary education with a focus on PCM subjects, achieving a percentage of 56.5%. Developed foundational knowledge in science and mathematics.

Lord Krishna Public School

High Secondary, Science

2009 - 2010

Grade: 51.0%

Completed High Secondary education with a focus on PCM subjects, achieving a percentage of 51.0%. Gained essential skills in analytical thinking and problem-solving.