Anirudh MishraAM
Open to opportunities

Anirudh Mishra

@anirudhmishra

Experienced Senior Technical Support Engineer with a focus on customer satisfaction.

India

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a driven and experienced Senior Technical Support Engineer with over 6 years in the IT industry. My proven track record includes providing exceptional technical support to clients and resolving complex technical issues. I am skilled in troubleshooting, problem-solving, and customer service, with a keen eye for detail and a strong ability to communicate technical concepts to non-technical individuals.

At Celcius Logistics Solutions Pvt Ltd, I managed and resolved technical issues for software and hardware systems while collaborating with cross-functional teams to ensure efficient operations. My efforts in implementing process improvements and conducting training sessions for new team members have significantly enhanced team efficiency and customer satisfaction.

In my previous roles, I have consistently resolved customer complaints within agreed-upon time frames and maintained a professional demeanor while assisting clients. I am passionate about leveraging my technical expertise to improve customer experiences and drive operational success.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

ST

Sri Aurobindo Institute Of Technology

Bachelor of Engineering, Computer Science

2012 - 2018

Grade: 6.22

Bachelor of Engineering in Computer Science with a CGPA of 6.22. Developed skills in software and hardware troubleshooting, collaborating with cross-functional teams to resolve complex technical issues.

TN

Tagore Vidhya Niketan

Higher Secondary, Science

2011 - 2012

Grade: 56.5%

Completed Higher Secondary education with a focus on PCM subjects, achieving a percentage of 56.5%. Developed foundational knowledge in science and mathematics.

LS

Lord Krishna Public School

High Secondary, Science

2009 - 2010

Grade: 51.0%

Completed High Secondary education with a focus on PCM subjects, achieving a percentage of 51.0%. Gained essential skills in analytical thinking and problem-solving.

Tech stack

Software and tools used professionally

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Anirudh Mishra - Senior Technical Support Engineer - Celcius Logistics Solutions Pvt Ltd | Himalayas