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AM@anirudhmishra
Experienced Senior Technical Support Engineer with a focus on customer satisfaction.
IndiaI am a driven and experienced Senior Technical Support Engineer with over 6 years in the IT industry. My proven track record includes providing exceptional technical support to clients and resolving complex technical issues. I am skilled in troubleshooting, problem-solving, and customer service, with a keen eye for detail and a strong ability to communicate technical concepts to non-technical individuals.
At Celcius Logistics Solutions Pvt Ltd, I managed and resolved technical issues for software and hardware systems while collaborating with cross-functional teams to ensure efficient operations. My efforts in implementing process improvements and conducting training sessions for new team members have significantly enhanced team efficiency and customer satisfaction.
In my previous roles, I have consistently resolved customer complaints within agreed-upon time frames and maintained a professional demeanor while assisting clients. I am passionate about leveraging my technical expertise to improve customer experiences and drive operational success.
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Work history, roles, and key accomplishments
Celcius Logistics Solutions Pvt Ltd
Feb 2023 - Present (2 years 9 months)
As a Senior Technical Support Engineer, I provided technical support and troubleshooting for software and hardware systems, collaborated with cross-functional teams to resolve complex issues, and conducted training sessions for new team members.
InfoBeans Technologies Limited
Feb 2022 - Jan 2023 (11 months)
Responsible for providing technical support to clients, troubleshooting software and hardware issues, and maintaining customer satisfaction through timely solutions. Developed technical documentation and conducted training sessions.
Conneqt Business Solution
Nov 2019 - Nov 2020 (1 year)
Provided exceptional customer service through various channels, resolved complaints and inquiries efficiently while maintaining a positive demeanor.
DestiniGo World Multiservices Private Limited
Nov 2019 - Nov 2020 (1 year)
Drove growth and expanded the client base by developing strategic plans, conducting market research, and building relationships with key stakeholders.
Teleperformance India
Oct 2018 - Oct 2019 (1 year)
Assisted customers with product inquiries, resolved complaints, and maintained accurate records of interactions while collaborating with teams to improve satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Computer Science
2012 - 2018
Grade: 6.22
Bachelor of Engineering in Computer Science with a CGPA of 6.22. Developed skills in software and hardware troubleshooting, collaborating with cross-functional teams to resolve complex technical issues.
Higher Secondary, Science
2011 - 2012
Grade: 56.5%
Completed Higher Secondary education with a focus on PCM subjects, achieving a percentage of 56.5%. Developed foundational knowledge in science and mathematics.
High Secondary, Science
2009 - 2010
Grade: 51.0%
Completed High Secondary education with a focus on PCM subjects, achieving a percentage of 51.0%. Gained essential skills in analytical thinking and problem-solving.
IndiaYou can contact Anirudh and 90k+ other talented remote workers on Himalayas.
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