At DataQuest Group UK, I managed £3M in annual contract renewals for 100+ enterprise clients across SaaS, cybersecurity, hardware support, and IT services. I delivered 98% retention, increased renewal rates by 20%, and onboarded 30+ new clients while identifying cross-sell and upsell opportunities.
I used executive-level financial reporting and call analytics to improve service delivery, contributing to a 15% increase in client satisfaction. I also developed strategic client engagement plans and presented insights to senior management and board-level stakeholders.
Previously, at Complete Business Solutions, I managed major enterprise IT service accounts generating £50k+ in weekly revenue, maintained 100% SLA compliance, and led monthly executive service reviews.
