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Deborah Sofia Nunez perez

@deborahsofianunezper

Message

Client Success Manager with expertise in customer relationship management.

Spain

Message

What I'm looking for

I am looking for a role that fosters collaboration and offers growth opportunities.

I am a dedicated Client Success Manager with extensive experience in managing client relationships across the EMEA region, particularly in the Financial Services and Business sectors. My role involves onboarding clients, increasing product adoption, and ensuring high retention rates. I have successfully managed a portfolio valued at £3 million, achieving a client retention goal of 90% through proactive engagement and tailored support.

Throughout my career, I have been recognized for my contributions, including being awarded the Mixpanel Champion title and the MVP Award for the Client Success Team in the EMEA region. My technical skills include proficiency in Salesforce, Groove, and Mixpanel, which I leverage to analyze user behavior and track key performance indicators. I am passionate about helping clients achieve their marketing goals and continuously seek to improve internal processes through collaboration and training.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

Mintel Group

Jan 2023 - Jan 2025 (2 years)

Managed a portfolio of 75 companies across the EMEA region, focusing on client onboarding, retention, and proactive account management. Achieved high client satisfaction through tailored support and strategic planning, aiming for 90% retention. Recognized as a Mixpanel Champion for collaboration with Product Development.

Customer Relationship Management Salesforce Mixpanel Groove Data Analysis Onboarding Account Management Training Performance Metrics Technical Support

Current

Client Success Executive

Current

Mintel Group

Aug 2022 - Jan 2025 (2 years 5 months)

Managed a portfolio of 35 companies, focusing on sales process, client inquiries, and tailored content delivery. Assisted in onboarding new clients and tracked usage to identify opportunities for product adoption. Recognized with multiple awards for outstanding performance.

Client Relationship Management Sales Process Content Delivery Training Data Analysis Onboarding Performance Tracking Customer Satisfaction

Client Support Executive

Mintel Group

Nov 2021 - Aug 2022 (9 months)

Provided technical support and troubleshooting for clients, managed user accounts, and created knowledge base articles. Conducted daily client meetings and training sessions to enhance product understanding and usage.

Technical Support Troubleshooting Data Analysis Microsoft Excel Microsoft Word Microsoft PowerPoint

Store Manager

Hugo Boss

May 2018 - Nov 2019 (1 year 6 months)

Supervised store operations, managed inventory, and organized team training. Focused on improving sales processes and employee morale, ensuring a high level of customer service.

Team Management Inventory Management Sales Strategy Customer Relationship Management Accounting Marketing Strategy

Store Manager

Zara

Mar 2017 - Mar 2018 (1 year)

Developed commercial strategies and improved in-store marketing to maximize brand awareness and profitability. Managed daily store operations and employee performance.

Sales Strategy Marketing Inventory Management Team Leadership Customer Service

Education

Degrees, certifications, and relevant coursework

University Nebrija

Master’s, International Law and Business

2020 - 2021

Studied International Law and Business with a focus on International Marketing and International Business & Commerce, along with additional modules in Digital Transformation in Logistics.

University of Catalunya UOC

Bachelor’s Degree, Law

2016 - 2020

Pursued a Bachelor's Degree in Law covering subjects such as International Law, Trade Law, Tax & Financial Law, Web/Internet Law, Human Resources, Economics, and Communication & Negotiation.

Ramon Berenguer

Higher Technical Qualification, Dental Hygiene

2013 - 2015

Achieved a Higher Technical Qualification in Dental Hygiene, focusing on the essential skills and knowledge required for dental care and hygiene practices.