Open to opportunities

Ananya Shankar Bharadwaj

@ananyashankarbharadw

Message

Strategic Senior Program Manager with 10+ years of experience.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my management skills in a dynamic environment, focusing on client engagement and project delivery.

I am a Strategic Senior Program Manager with over 10 years of experience in the KPO, IT, and SaaS industries. My expertise lies in global client engagement, cross-functional team leadership, and end-to-end program delivery. I have a proven track record of transforming client relationships into significant partnerships, exemplified by my success in turning a mid-sized US Telecom account into a $1M/year partnership.

Throughout my career, I have been recognized for my exceptional managerial skills, earning awards such as 'Best Operations Team Leader 2018' and 'Outstanding Lead 2022'. My educational background includes a bachelor’s degree in Information Science and a Post Graduation in Project Management and International Business Management. I am passionate about leveraging my culinary skills and experience to contribute to an established institution while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Sr. Program Manager

Current

Verbatim Advisory Group

Jul 2023 - Present (2 years)

Responsible for overall management and delivery of projects within the Marketing portfolio. Led a portfolio of 20+ clients, driving sales and organizational growth, resulting in a 20% increase in revenue.

Program Management Agile Scrum Waterfall Sales Growth Marketing

Operations Manager

Alorica Pvt. Ltd

Jun 2020 - Present (5 years 1 month)

Managed a portfolio of 20+ clients to drive sales and organizational growth, focusing on customer satisfaction and retention in banking and e-commerce sectors. Led cross-functional teams, including data scientists, engineers, and business stakeholders, while adapting project management methodologies to AI-specific needs.

Project Management Agile Scrum Waterfall Client Management Customer Satisfaction Team Leadership AI Banking

Operations Team Lead

S & P Data. LLC

May 2018 - Present (7 years 2 months)

Managed a retention project team of 20 to 25 employees in the telecommunication sector, reporting project progress and resolving customer queries. Coached, motivated, and inspired retention specialists to achieve and surpass individual saves and sales quotas.

Team Leadership Project Management Customer Retention Sales Quota Telecommunications IEX

Quality Analyst Lead

SoftServe Global

Jun 2012 - Present (13 years 1 month)

Provided constructive feedback to associates and helped the team achieve process/function goals by completing call monitoring and feedback as per SLA. Conducted calibration sessions and initiated action plans for reducing variance.

Quality Assurance Feedback SLA Call Calibration Process Improvement Coaching

Technical Service Associate

IBM Global Services

Mar 2011 - Present (14 years 4 months)

Administered IP Telephony systems, including deployments and day-to-day maintenance. Evaluated recorded and live calls, chats, and email transcripts, conducting one-on-one enhancement and review sessions with CSRs monthly.

System Administration Customer Service Technical Support Vendor Management

Education

Degrees, certifications, and relevant coursework

Centennial College

Post Graduation’s degree, International Business Management

Completed a Post Graduation's degree in International Business Management at Centennial College in Toronto, Canada. This program provided advanced knowledge and skills in global business strategies and operations.

Centennial College

Certification, Project Management

Obtained a Project Management Certification from Centennial College in Toronto, Canada. This certification equipped me with essential project management methodologies and practices.

REVA University

Bachelor’s degree, Information Science

Earned a Bachelor's degree in Information Science from REVA University in Bangalore, India. The curriculum covered fundamental concepts and applications in information technology.

PESIT College

Diploma undergraduate, General Studies

Completed a Diploma undergraduate program at PESIT College in Bangalore, India. This foundational program provided early exposure to technical and academic disciplines.