Gaurav Singh
@gauravsingh18
I deliver client support, resolve queries, and build trusted stakeholder relationships.
IndiaWhat I'm looking for
At Concentrix, I deliver end-to-end client advisory and support, resolve queries across communication channels, and maintain accurate CRM documentation for reporting and quality assurance.
I monitor service dashboards and performance metrics, collaborate with cross-functional teams, and help ensure timely resolution and adherence to SLAs. My approach combines active listening, empathy, and clear communication to build long-term client trust and satisfaction.
Through public awareness work with the District Legal Services Authority and community outreach projects, I've explained complex information clearly, coordinated events, managed stakeholders, and handled complaints and issue resolution.
Experience
Work history, roles, and key accomplishments
Advisor I
Provide high-quality client advisory and support, resolving queries efficiently while maintaining strong client satisfaction metrics. Handle end-to-end client interactions across multiple communication channels, ensuring timely and accurate resolution.
Education
Degrees, certifications, and relevant coursework
School of Management Sciences (SMS), Varanasi
Bachelor of Mass Communication, Mass Communication
Pursued a Bachelor of Mass Communication, affiliated to Mahatma Gandhi Kashi Vidyapith, Varanasi.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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