YBYashaswini Bs
@yashaswinibs
Customer-focused advisor skilled in technical support, troubleshooting, and improving customer satisfaction.
IndiaWhat I'm looking for
I am a customer advisor with hands-on experience in technical support, troubleshooting, and CRM documentation, committed to delivering high-quality service and resolving customer inquiries efficiently.
At Concentrix (EnergyAustralia) I consistently exceeded targets, achieving a 98% customer satisfaction rating and drastically reducing average call handling time, while handling credit collections and billing-related customer concerns.
I bring strong communication, teamwork, time-management, and problem-solving skills, and I am motivated to apply my customer service expertise in a growth-focused role where I can continue improving processes and outcomes.
Experience
Work history, roles, and key accomplishments
Customer Advisor I
Concentrix
May 2024 - Present (1 year 5 months)
Provide technical and billing support for EnergyAustralia customers, resolving inquiries and credit/collection issues while maintaining high quality standards; achieved a 98% customer satisfaction rating and reduced average call handling time by 95%.
Education
Degrees, certifications, and relevant coursework
Kalpataru First Grade Science College
Bachelor of Science, Computer Science
2019 - 2022
Grade: 6.84 CGPA
Completed a Bachelor of Science in Computer Science with a CGPA of 6.84 from June 2019 to June 2022.
SSV PU College
PUC, Pre-University (Science)
2016 - 2018
Grade: 60%
Completed Pre-University Course (12th Grade) with 60% percentage between June 2016 and April 2018.
Priya English High School
SSLC, Secondary Education
2015 - 2016
Grade: 7.2 CGPA
Completed Secondary School Certificate (SSLC) with a CGPA of 7.2 between June 2015 and April 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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