RJ

Looking for a job

Ruchin Jain

@ruchinjain

I lead global IT service delivery, infrastructure operations, automation, and compliance.

What I'm looking for

I'm looking to lead global IT service delivery, infrastructure operations, automation, security compliance, and high-performing teams while improving client outcomes, SLA performance, operational resilience, and scalable delivery models.

I've led global service delivery and IT operations at Kyndryl Solutions, managing hardware sales and delivery across 12 countries, automating order management and invoicing, and improving pricing, revenue, and client value.

At IBM India, I managed Wintel infrastructure for 3,500+ servers, led IAM compliance and security audits, maintained zero audit findings, and drove ITIL-aligned operational transitions and SLA performance.

Experience

Work history, roles, and key accomplishments

KL

Service Delivery Manager

Kyndryl Solutions Pvt. Ltd.

Sep 2021 - Jul 2024 (2 years 10 months)

Managed global sales and delivery operations across 12 countries, collaborating with procurement, legal, and finance teams. Led vendor management, process automation, and revenue optimization initiatives.

Sales Operations Vendor Management Process Automation Data Analysis Power BI Python

II

System Admin to Service Availability Manager

Jun 2010 - Sep 2021 (11 years 3 months)

Directed Wintel infrastructure services for a major petrochemical client, managing 3,500+ servers. Led IAM compliance, security audits, and ITIL-based service management, achieving zero audit findings and high SLA compliance.

Wintel IAM ITIL Security Audits Process Automation Incident Management Change Management Problem Management

HL

Team Leader – Security Operations

Hofincons Infotech & Industrial Services Pvt. Ltd.

Apr 2008 - Jun 2010 (2 years 2 months)

Led security operations team, ensuring security compliance and operational excellence.

Security Operations Team Leadership

HB

Senior Technical Support Executive

Jun 2004 - Apr 2006 (1 year 10 months)

Provided technical support to clients, resolving issues and ensuring customer satisfaction.

Technical Support Troubleshooting

DL

Marketing Executive

Dabur Pharmaceutical Pvt. Ltd.

May 2003 - Dec 2003 (7 months)

Executed marketing strategies to promote pharmaceutical products and drive sales.

Marketing Sales

BL

Marketing Executive

Bergen Healthcare Pvt. Ltd.

Jan 2003 - May 2003 (4 months)

Implemented marketing initiatives to support healthcare product sales and brand presence.

Marketing Sales

Education

Degrees, certifications, and relevant coursework

IT

Institute of Management Technology

PGDBM, Management

PGDBM from Institute of Management Technology, completed in 2008.

MI

MSME (Govt. of India)

Certificate, Data Analytics

Certificate in Data Analytics from MSME (Govt. of India).

AL

Aptech Education Pvt. Ltd.

Diploma, Software Engineering

Diploma in Software Engineering from Aptech Education Pvt. Ltd.

ZU

Zakir Hussain College, Delhi University

B.Sc., Science

B.Sc. from Zakir Hussain College, Delhi University, completed in 2002.

DL

Ducat Educations Pvt. Ltd.

Diploma, Software Testing

Diploma in Software Testing from Ducat Educations Pvt. Ltd.

Tech stack

Software and tools used professionally

Python

Power BI

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

30k+ USD

Social media

Job categories

Service Delivery Manager IT Operations Manager Infrastructure Manager Security Operations Manager

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