Ann Renish Desilva Albi
@annrenishdesilvaalbi
I lead cloud infrastructure automation, compliance governance, and multi-site operations that improve reliability and reduce cost.
IndiaWhat I'm looking for
At Tata Consultancy Services, I lead infrastructure operations for the Tata Communications account, building KPI/SLO scorecards, an API-integrated ServiceNow, Intune, Entra, and FNMS compliance hub, and automated remediation runbooks. This work reduced audit findings by 40% and MTTR by 30%.
I've spent 14+ years delivering reliable infrastructure across Ford, TEKsystems, Excis, and enterprise support environments—deploying 2,000 servers, automating CIS-hardened builds, running DR programs, and leading a 40-member team across eight states. I bring hands-on experience in cloud governance, policy as code, ITIL operations, security compliance, and measurable cost optimization.
Experience
Work history, roles, and key accomplishments
Defined KPI/SLO frameworks and led ITIL incident management. Built API-integrated asset and compliance hub, reducing audit findings by 40%.
Systems Engineer (Lead Infrastructure Architect)
May 2019 - Apr 2023 (3 years 11 months)
Deployed 2000 servers with hardened baselines and automated builds, reducing build time by 60%. Led DR drills and L3 incident response.
Authored DR/HA/Backup runbooks and built modular PowerShell automation for provisioning and compliance. Designed change templates and monitoring baselines.
Senior IT Engineer
Excis Compliance Ltd.
Oct 2016 - Mar 2017 (5 months)
Launched TechLounge walk-in support, achieving 30% ticket deflection and 95% SLA on Remedy. Built SOPs and endpoint health KPIs.
Technical Support Executive
SCIO Health Analytics
Dec 2015 - Aug 2016 (8 months)
Managed SCCM/MECM deployments and Win10 imaging, maintaining 95% patch compliance. Enforced GPO baselines and automated routine fixes.
Provided SAP Basis and infrastructure support including kernel patching and performance tuning. Managed transports, DB backups, and DR checklists.
Technical Support Engineer
Aspro Technologies
Dec 2010 - Oct 2013 (2 years 10 months)
Delivered L1/L2 support for 150 systems per year with 95% SLA adherence. Automated backups and log cleanup, and maintained asset inventory.
Education
Degrees, certifications, and relevant coursework
Anna University
Bachelor of Engineering, Engineering
2006 - 2010
Pursued a Bachelor of Engineering degree at Anna University, Chennai, from 2006 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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