gargi rai
@gargirai
I lead Agile delivery, SAFe execution, and cross-functional teams to improve releases and project performance.
IndiaWhat I'm looking for
At British Telecom, I orchestrated Agile delivery for two cross-functional teams, facilitated ART planning and execution, and managed Fibre and Network delivery teams of 25–30 associates. I prioritized Salesforce deployments, documented processes, analyzed dashboards, and applied Lean Six Sigma continuous-improvement practices.
I've led Scrum ceremonies, risk and escalation management, stakeholder alignment, and delivery improvements across TaskUs and Teleperformance. My experience spans project leadership, client management, technical support, CRM solution design, UAT, and coaching teams through complex delivery challenges.
Experience
Work history, roles, and key accomplishments
Orchestrated agile delivery across two cross-functional teams, conducting scrum ceremonies to ensure timely releases and high productivity. Managed project SOPs, process documentation, and stakeholder sign-offs while facilitating Agile Release Train activities.
Facilitated scrum ceremonies across cross-functional teams and managed risk escalation and impediment resolution to sustain delivery velocity. Collaborated with CTIO and MI/BI teams for continuous improvement and business case development.
Led and motivated teams, monitored performance, and ensured compliance with policies and quality standards. Worked with tools like Salesforce, Power BI, and Bombgar Remote to support operations.
Provided technical support for Adobe applications, maintaining client KPIs such as CSAT, AHT, and quality. Promoted to Subject Matter Expert to guide teams, raise JIRA tickets, and coordinate with development for bug fixes and UAT.
Education
Degrees, certifications, and relevant coursework
Rajasthan Technical University
B.Tech, Computer Science
Completed B.Tech in Computer Science from Rajasthan Technical University in 2017.
Udemy
Project Management Course, Project Management
Completed a Project Management course on Udemy.
Teleperformance
JUMP Certifications, Management
Earned JUMP Certifications from Teleperformance.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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